ALBERTO ZAVALA
Security Lead Officer
Seattle,WA
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and conflict resolution to enhance team performance. Track record of implementing security measures and improving operational efficiency.
Overview
9
9
years of professional experience
Work History
Team Lead Officer
Allied Universal Security Services
Seattle, Washington
08.2024 - Current
- Enhanced team productivity by implementing efficient workflow processes and performance metrics.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established strong relationships with clients through consistent communication and excellent customer service, leading to long-term partnerships and repeat business opportunities.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
Security Officer
Allied Universal
Seattle, Washington
03.2022 - Current
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Risk Manager
Amazon
Seattle, Washington
05.2017 - 05.2021
- Conducted regular audits of existing policies and procedures, ensuring their continued effectiveness in addressing organizational goals related to mitigating risks.
- Identified opportunities for process improvement and cost reduction through insightful analysis of current risk management practices.
- Implemented continuous improvement process for risk management program, ensuring it remains aligned with changing business needs and external challenges.
- Trained employees on risk management best practices, empowering them to make informed decisions regarding potential risks.
- Collaborated with cross-functional teams to establish effective risk management practices across all business units.
Education
Some College (No Degree) - Business Information Technology
Seattle Central College
Seattle, WASkills
- Effective client communication
- Project Management
- Policy Implementation
- Bilingual Communication
- Complex Problem Solving
- Innovation management
- Legal Knowledge
- Surveillance techniques
- Evidence analysis
Timeline
Team Lead Officer
Allied Universal Security Services
08.2024 - Current
Security Officer
Allied Universal
03.2022 - Current
Risk Manager
Amazon
05.2017 - 05.2021
Some College (No Degree) - Business Information Technology
Seattle Central College