Vanessa Guevara
Reno
Summary
Dynamic Team Lead with a customer-centric mindset and a proven track record in enhancing operational efficiency. Skilled in conflict management and performance appraisal, I fostered a culture of excellence, resulting in improved team productivity and morale through strategic coaching and development initiatives.
Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Team Lead
Cognizant Technologies Solutions
06.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Developed effective improvement plans in alignment with goals and specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Supervisor
Teleperformance USA
01.2016 - 04.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Daycare Assistant Teacher
Norma's Daycare
09.2014 - 01.2016
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Arrived at assigned areas on time, prepared, and ready to work.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
Visual Merchandising Manager
Destination Maternity Corp
09.2013 - 08.2014
- Organized special events and in-store demonstrations that showcased new products, boosting brand awareness and sales performance.
- Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
- Adapted quickly to changing trends within the retail industry, embracing new methods when necessary while maintaining consistent results in sales performance metrics.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
- Maintained strong knowledge of current fashion trends and consumer preferences, applying this insight to create visually appealing merchandise presentations.
- Communicated visual merchandising information and standards via in-store training and regular meetings.
- Contributed to company growth through targeted visual merchandising efforts that aligned with overall business objectives.
- Enhanced store visual appeal by designing and implementing creative merchandising displays.
- Maximized floor space utilization by creating innovative layouts for merchandise placement that optimized the shopping experience.
Education
No Degree - Human And Child Development
Solano Community College
Fairfield, CA05-2018
High School Diploma -
Hogan High School
Vallejo, CA06-2003
Skills
- Strong attention to accuracy
- Proficient in conflict management
- Customer-centric mindset
- Providing guidance and support
- Skilled in Microsoft Teams communication tools
- Operational efficiency
- Skilled in Excel and Word applications
- Performance appraisal
- Microsoft SQL server
- Effective relationship management
- Organizational skills
- Effective client communication
- Strategic delegation of responsibilities
- Microsoft dynamics 365
Languages
English
Full Professional
Timeline
Team Lead
Cognizant Technologies Solutions
06.2022 - Current
Supervisor
Teleperformance USA
01.2016 - 04.2022
Daycare Assistant Teacher
Norma's Daycare
09.2014 - 01.2016
Visual Merchandising Manager
Destination Maternity Corp
09.2013 - 08.2014
No Degree - Human And Child Development
Solano Community College
High School Diploma -
Hogan High School
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