Wioletta Wnorowska
Maspeth,NY
Summary
Qualified Lead Patient Coordinator with robust background in managing front desk operations, ensuring smooth daily functions, and enhancing guest satisfaction. Adept managing communications, and resolving issues promptly. Demonstrated ability in multi-tasking and delivering high-quality service, fostering welcoming and efficient environment.
Overview
15
15
years of professional experience
Work History
Lead Front Desk Coordinator
Juva Skin and Laser Center
11.2021 - Current
- Improved patient satisfaction by efficiently managing front desk operations and providing exceptional customer service.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Coordinated appointments for multiple providers, ensuring timely and efficient scheduling of patient visits.
- Handled financial transactions with precision while discussing payment options with patients in a respectful manner.
- Facilitated communication among patients, medical staff, and insurance companies, resolving issues promptly and professionally.
- Collaborated with other departments to ensure a seamless experience for both new and existing patients throughout their visits.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Assisted with medical coding and billing tasks.
- Educated patients on available services within the practice, promoting further utilization of resources tailored to their specific requirements.
- Assisted clinicians in maintaining updated inventory levels for supplies and medical equipment, supporting a well-stocked and prepared practice.
- Managed high call volume effectively, prioritizing urgent matters while maintaining courteousness towards all callers.
Sales Manager
Optical Warehouse of Greenpoint
02.2020 - 02.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Increased sales revenue by developing and implementing effective sales strategies.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Managed inventory of optical supplies, ensuring availability of necessary materials for daily operations.
Optometric Assistant/Senior Sales Associate
Optical Warehouse of Greenpoint
02.2010 - 02.2020
- Performed pre-testing procedures, enabling optometrists to focus on comprehensive examinations and personalized recommendations.
- Collaborated with insurance providers to verify coverage, facilitating smooth transactions for both patients and the practice.
- Educated patients on proper contact lens care, reducing the incidence of infections and complications.
- Aided in the selection of eyeglass frames that best suited each patient''s face shape, style preferences, and prescription requirements.
- Trained, coached, and mentored new sales associates for maximum performance.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
- Managed inventory of optical supplies, ensuring availability of necessary materials for daily operations.
- Scheduled appointments, handled referrals and ordered supplies for optometric practice.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Contributed to team objectives in fast-paced environment.
- Built relationships with customers and community to promote long term business growth.
Education
CPLC Education Center
New York, NYNew York Institute of English and Business
New York, NYMaster’s Degree -
Bialystok Academy of Economics
Poland05.2007
Skills
- Proficient in ModMed
- Computer Proficiency
- Staff Training Implementation
- Fluent in Polish and English
- New York State Driver License
- Patient Confidentiality
- Insurance Eligibility Verification
- Strong Attention to Accuracy
- Effective Multitasking
- Insurance Authorization Management
- Problem-solving abilities
Languages
English
Full Professional
Polish
Native or Bilingual
Russian
Limited Working
Timeline
Lead Front Desk Coordinator
Juva Skin and Laser Center
11.2021 - Current
Sales Manager
Optical Warehouse of Greenpoint
02.2020 - 02.2021
Optometric Assistant/Senior Sales Associate
Optical Warehouse of Greenpoint
02.2010 - 02.2020
New York Institute of English and Business
CPLC Education Center
Master’s Degree -
Bialystok Academy of Economics
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