Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Receptionist

Alexandra Salcedo

Montgomery Village,MD

Summary

Driven professional with a strong background in patient coordination and financial transactions at Anne Arundel Dermatology. Excelled in insurance verification and HIPAA compliance, enhancing patient satisfaction and reducing no-shows. Demonstrated leadership and problem-solving skills as Cashier Team Lead, significantly improving team performance and accuracy in financial reporting.

Overview

7
7
years of professional experience

Work History

Receptionist

Anne Arundel Dermatology
11.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Resolved customer problems and complaints.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Collected credit card payments, processed transactions and updated relevant records.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.

Cashier Team Lead

Zips Dry Cleaners
08.2018 - 11.2020
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.

Education

Associate Of Applies Business -

Montgomery College
Rockville, MD
05.2020

Skills

  • Reliable
  • Responsible
  • Great with working with others
  • Cooperative attitude
  • Problem-Solving
  • Initiative-taking
  • Proficient in ModMed

LANGUAGES

English

Timeline

Receptionist

Anne Arundel Dermatology
11.2022 - Current

Cashier Team Lead

Zips Dry Cleaners
08.2018 - 11.2020

Associate Of Applies Business -

Montgomery College

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Alexandra Salcedo