Ebony Bankston
Las Vegas,NEVADA
Summary
Medical Receptionist with 5-year background performing clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff. Great interpersonal skills and empathetic demeanor.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Strimling Dermatology, Laser & Vein Institute
Las Vegas , NV
03.2023 - Current
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Verified insurance coverage for appointments and collected co-payments as required.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Kept accurate records of sales transactions using POS system software applications.
Veterinary Receptionist
Centennial Hills Animal Hospital
Las Vegas, NV
08.2019 - 11.2022
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Assisted with new staff training, sharing key information about veterinary practice and protocols.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Demonstrated appropriate sensitivity to families facing difficult situations in order to ease their worries and provide comfort.
Market Exhibitor
Uttermost
Las Vegas, NV
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Assisted team of sales representatives, identifying their needs and corresponded with their long term clients in order to create a successful environment.
Education
Secondary Education
University of Las Vegas Nevada
Las Vegas, NV01-2026
Secondary Education
College of Southern Nevada
Las Vegas, NVSkills
- Appointment Scheduling
- Payment Processing on POS systems
- Electronic Medical Records
- Proficient in ModMed
- Spanish Fluency
- Attention to Detail
- Relationship Building
- Effective Multitasking
- Verbal and Written Communication
- Technologically Savvy
- Teamwork and Collaboration
- Medical Terminology
Languages
Spanish
Native/ Bilingual
Timeline
Medical Receptionist
Strimling Dermatology, Laser & Vein Institute
03.2023 - Current
Veterinary Receptionist
Centennial Hills Animal Hospital
08.2019 - 11.2022
Market Exhibitor
Uttermost
Secondary Education
University of Las Vegas Nevada
Secondary Education
College of Southern Nevada
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