Michelle Aguayo
Clermont,FL
Summary
Dynamic Brand Protection Advisor with a proven track record at EcoSure, excelling in customer relations and relationship building. Skilled in implementing strategic improvements that enhance brand integrity and operational efficiency. Recognized for training new specialist and fostering strong client partnerships, while demonstrating exceptional problem-solving abilities and attention to detail.
Overview
1827
1827
years of professional experience
Work History
Lead Brand Protection Advisor
EcoSure
Clermont, FL
06.2024 - Current
- Enhanced performance metrics, accuracy levels and quality standards.
- Utilized strong communication abilities to establish client rapport.
- Delivered consulting, coaching, and training services to safeguard client brand integrity.
- Prepared and presented concise summaries of assessment findings, actionable improvements, and tailored recommendations to clients.
- Acted as District Safety Champion.
- Coordinated logistics for training sessions, including scheduling, venue selection, and equipment setup.
- Trained new employees to achieve high client satisfaction.
General Manager
Red Lobster
Orlando, FL
01.199 - 06.2022
- Oversaw financial performance, pinpointing opportunities for cost savings and revenue growth.
- Maintained compliance with health department rules for food safety.
- Executed swift resolutions to client issues while upholding service excellence.
- Oversaw daily business operations by handling budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training sessions for Managers, General Managers and Support Staff.
- Implemented cost control measures to reduce expenses and increase profitability.
- Delivered mentorship and expertise to newly onboarded staff.
Education
Bachelor of Science - Hospitality Management
Johnson & Wales University
Providence, RI06-1994
Skills
- Customer Relations
- Independent Motivation
- Relationship building
- Time management
- Organizational skills
- Strong Attention to Accuracy
- Team building
- Experience in leadership
- Problem-solving abilities
- Instructional Training
References
References available upon request.
Timeline
Lead Brand Protection Advisor
EcoSure
06.2024 - Current
Bachelor of Science - Hospitality Management
Johnson & Wales University
General Manager
Red Lobster
01.199 - 06.2022
Similar Profiles
Jessica WebbJessica Webb
Quality Assurance Consultant at EcoSureQuality Assurance Consultant at EcoSure
Damon BoatwrightDamon Boatwright
Brand Protection Advisor at EcoSureBrand Protection Advisor at EcoSure
DYLAN PEARCEDYLAN PEARCE
Field Ecologist and Fauna Spotter Catcher at EcoSureField Ecologist and Fauna Spotter Catcher at EcoSure