Jared Keel-Zuniga
Dallas,USA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Brand Protection Advisor
Choice Hotels, EcoSure (formerly Deloitte-LRA)
05.2024 - Current
- Administer Quality Audits and Property Improvement Plans for Choice Hotels, ensuring franchisees consistently adhere to brand standards, as well as cleanliness and property condition requirements.
- Conduct Brand Protection Visits, offering consulting, coaching, and training to franchisees, helping them meet and exceed client requirements and expectations.
- Develop and Deliver Presentations on assessment findings, identifying areas for improvement and providing actionable recommendations to enhance operations and guest experience.
- Collaborate with EcoSure and Ecolab Teams to address client challenges, support property performance improvements, and drive growth initiatives within the franchise network.
- Utilize CRM Technology and Microsoft Suite for efficient planning, reporting, and execution of job functions, optimizing workflows and ensuring timely project completion.
Property Manager
TRELLIS NORTH DALLAS APARTMENTS
06.2022 - 02.2024
- Oversaw Property Management, Maintenance, and Occupancy, ensuring smooth day-to-day operations and a high level of tenant satisfaction.
- Led the Successful Conversion and Renovation of a 131-unit property, bringing it to full operational status on schedule and within budget.
- Implemented Targeted Marketing Campaigns, resulting in a 60% increase in lease-up rate within six months, significantly improving occupancy and revenue.
- Streamlined Lease and Move-In Processes, enhancing operational efficiency by 75% and achieving a 65% conversion rate from inquiries to signed leases.
- Managed Financial Operations and Legal Proceedings for delinquent residents, ensuring compliance with regulations and meeting revenue goals.
Manager, Quality & Customer Experience
G6 Hospitality LLC
09.2021 - 01.2022
- Manage Quality Audit and Guest Feedback Programs for 1,400 locations, ensuring alignment with enterprise goals and enhancing overall brand consistency and guest satisfaction.
- Develop and Implement Optimized Quality Audit Schedules, reporting key findings and performance metrics to the Executive Committee and Deloitte LRA to drive continuous improvement and strategic decision-making.
- Lead Training Sessions for new owners and managers, equipping them with the tools and knowledge needed to improve compliance and achieve performance metrics in quality audits and guest experience.
- Conduct Nationwide Stakeholder Meetings, fostering collaborative discussions to enhance program implementation, refine strategies, and drive performance improvements across the organization.
- Collaborate with Internal and External Teams, leveraging cross-functional expertise to maximize program impact, streamline processes, and deliver measurable results for the brand.
General Manager/Training Manager
G6 Hospitality LLC - Motel 6 Flagship Property
09.2013 - 09.2021
- Managed Staff, Budgets, and P&L, successfully achieving a 9.4 Staff Friendly and 8.9 Clean Room score, demonstrating strong team leadership and a commitment to operational excellence.
- Implemented Corporate Initiatives, testing new products and optimizing motel designs to improve guest experience, streamline operations, and align with brand standards.
- Ensured VIP Satisfaction during executive visits by showcasing property improvements, maintaining high standards, and building strong relationships with key stakeholders.
- Increased Hotel Revenue and Market Share through targeted sales calls, cost monitoring, and identifying revenue opportunities, driving business growth.
- Mentored New General Managers, fostering skill development and knowledge transfer, which helped elevate team performance and maintain the highest standards of operation.
Operations Manager
G6 Hospitality LLC - Studio 6 Extended Stay
09.2011 - 09.2013
- Trained and Coached New Employees, significantly enhancing team performance and operational efficiency by fostering skill development and aligning with operational goals.
- Managed a 133-room Property, ensuring daily room quality checks, consistent adherence to SOPs, and high standards of cleanliness and guest experience.
- Collaborated with Maintenance and Housekeeping Teams to ensure seamless communication regarding room conditions, promoting efficiency and minimizing downtime.
- Achieved a 93% score on Third-Party Internal Audit, surpassing expectations and increasing CP (contribution margin) by $129,872 over budget.
- Improved Medallia Guest Satisfaction Scores by 11%, successfully reducing guest relation calls from 3.0 to 0.48, showcasing a substantial improvement in overall guest satisfaction.
Education
High School Diploma -
McGregor High School
McGregor, TX05.2007
Skills
- Quality Audits
- Consulting
- Analytical Skills
- Brand Standards
- Financial Acumen
- Customer Service Orientation
- Customer Experience
- Problem-Solving
- Brand protection
- Technical Proficiency
- Property Management
- Analytical thinking
- Time management
- Critical thinking
- Relationship building
- Strategic planning
- Problem-solving
- Training and mentoring
- Career planning
Websites
Certification
2020 Certification in Hotel Industry Analytics (CHIA) at American Hotel & Lodging Educational Institute
Timeline
Brand Protection Advisor
Choice Hotels, EcoSure (formerly Deloitte-LRA)
05.2024 - Current
Property Manager
TRELLIS NORTH DALLAS APARTMENTS
06.2022 - 02.2024
Manager, Quality & Customer Experience
G6 Hospitality LLC
09.2021 - 01.2022
General Manager/Training Manager
G6 Hospitality LLC - Motel 6 Flagship Property
09.2013 - 09.2021
Operations Manager
G6 Hospitality LLC - Studio 6 Extended Stay
09.2011 - 09.2013
High School Diploma -
McGregor High School
Awards
2017 CEO HEART FOR SERVICE AWARD - G6 HOSPITALITY LLC, Received Recognition for Exceptional Leadership in evacuating guests and securing multiple hotels during Hurricane Harvey, ensuring the safety and well-being of guests and staff in a critical, high-pressure situation.,
2018 TEAM OF THE YEAR AWARD - G6 HOSPITALITY LLC, Workday Project Team Member, Collaborated with Colleagues to Refine and Implement a New Human Capital Management Program and Workday System, ensuring seamless integration with organizational goals and enhancing HR processes.
LINKS
LinkedIn - www.linkedin.com/in/jaredkeel