Andrew Joseph Malonzo
Ecolab
New York,NY
15
years of professional experience
Service-driven hospitality professional with a passion for creating exceptional guest experiences through personalized service, attention to detail, and genuine human connection. Experienced in resolving complex client concerns with empathy, professionalism, and discretion while upholding the highest standards of brand excellence. Dedicated to delivering warm, sophisticated, and memorable service that reflects the expectations of a luxury hospitality brand.
Work History
Brand Protection Advisor
2 Years 5 Months- Delivered personalized, high-quality customer service while resolving complex client concerns with professionalism and empathy.
- Managed multiple customer cases simultaneously, ensuring timely follow-up and complete resolution while maintaining exceptional service standards.
- Protected brand reputation through effective service recovery, conflict resolution, and customer advocacy.
Administrative Assistant
1 Year 2 Months- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated communication between practitioners and patients to ensure seamless operations.
- Assisted in maintaining accurate patient records using electronic health record systems.
Casino Supervisor
1 Year 9 Months- Supervised daily casino operations, ensuring compliance with gaming regulations and company policies.
- Trained and mentored staff on customer service excellence and operational procedures.
- Coordinated schedules for dealers and support staff to maintain optimal coverage during peak hours.
Education
Bachelor of Science - Tourism, Hotel And Travel Industry Management
- [Scholarship Name] Scholarship Recipient
Skills
Guest & Client Relationship Management
Conflict Resolution & Service Recovery
Exceptional Communication
Organization and Multi-tasking
Attention to Details
Emotional Intelligence and Brand Protection.
Languages
Japanese
Limited Working
Filipino
Native or Bilingual
Timeline
Brand Protection Advisor
Ecolab
02.2024 - CurrentRead More
Administrative Assistant
Carepoint Accupuncture
11.2022 - 01.2024Read More
Casino Supervisor
Carnival Cruise Lines
10.2011 - 07.2013Read More
University of The City of Manila
Bachelor of Science from Tourism, Hotel And Travel Industry Management
Read More