Neko Weaver
Charleston,SC
Summary
Dynamic retail leader with a proven track record of driving operational success and enhancing customer satisfaction. Skilled in inventory management, sales strategies, and loss prevention, consistently delivering measurable results. Committed to fostering team collaboration and leading initiatives that boost efficiency and profitability. Known for a strategic approach to problem-solving and dedication to achieving excellence in all aspects of retail operations.
Overview
4
4
years of professional experience
Work History
Key Holder / Sales Lead
The GIANT Company
07.2023 - 09.2025
- Led daily store operations as a trusted key holder, ensuring smooth opening and closing procedures.
- Promoted weekly featured products and supported merchandising efforts, contributing to increased sales.
- Oversaw department performance and monitored store-wide activity to maintain operational standards.
- Delivered consistent, high-quality customer service and handled escalated situations professionally.
- Organized team-building activities and store events to strengthen employee engagement and morale.
Customer Service Representative
The Giant Company
05.2021 - 07.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new staff on company policies, procedures, and customer service best practices.
- Implemented process improvements that enhanced customer satisfaction and reduced response times.
- Managed escalated issues by employing conflict resolution strategies to ensure positive outcomes.
Education
No Degree - Computer Science
Lehigh Carbon Community College
Schnecksville, PA05-2027
Skills
- Leadership development
- Retail sales optimization
- Store operations management
- Customer engagement
- Communication & Team Coordination
- Strong attention to accuracy
- Expertise in work-specific responsibilities
- Customer Relation Building
- Training and mentoring
- Workplace safety
- Customer service management
Timeline
Key Holder / Sales Lead
The GIANT Company
07.2023 - 09.2025
Customer Service Representative
The Giant Company
05.2021 - 07.2023
No Degree - Computer Science
Lehigh Carbon Community College