Summary
Overview
Work History
Education
Skills
Timeline
Generic

Umekia Willis

Auburn,AL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.

Overview

15
15
years of professional experience

Work History

Key Holder / Sales /Delivery Driver

Advanced Auto Parts
Opelika, AL
10.2023 - Current
  • Handled customer inquiries and resolved issues, ensuring a positive shopping experience for all patrons.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Team Leader

Walmart
Opelika, AL
08.2010 - 08.2023
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
  • Led employee relations through effective communication, coaching, training, and development.

Machine Operator

Ajin USA
Cusseta, AL
03.2009 - 08.2010
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Operated machining equipment safely with team of operators.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.

Education

Bachelor of Science -

Southern Union State Community College
Opelika, AL

High School Diploma -

Loachapoka High School
Loachapoka, AL
05.1994

Skills

  • Customer Service Management
  • Administrative Documentation
  • Workplace Safety
  • Computer Proficiency
  • Leadership Development
  • Inventory and Stocking
  • Records Organization
  • Process and procedure development
  • Active Listening

Timeline

Key Holder / Sales /Delivery Driver

Advanced Auto Parts
10.2023 - Current

Team Leader

Walmart
08.2010 - 08.2023

Machine Operator

Ajin USA
03.2009 - 08.2010

Bachelor of Science -

Southern Union State Community College

High School Diploma -

Loachapoka High School
Umekia Willis