Ryan Martinez
The Bronx
Summary
Experienced Store Manager with a background in retail operations and employee supervision and development. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
3
3
years of professional experience
Work History
Customer Service Lead Key Holder
Lululemon Athletica
New York
05.2025 - Current
- Led customer service team to enhance guest experiences and satisfaction.
- Trained new staff on company policies and customer engagement techniques.
- Monitored team performance to ensure adherence to company standards and procedures.
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Directed customer service staff activities, including training, coaching and performance management.
Store Manager
JD Sports-
The Bronx
07.2024 - Current
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Analyzed financial data to identify areas of improvement.
- Assessed operational efficiency of the store's departments.
- Prepared monthly reports on sales figures, expenses, profits.
Assistant Store Manager
JD Sports-
The Bronx
12.2023 - 07.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Turned estimated store volume of 4.5 million into 7 million
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Supervisor
Jd Sports-
The Bronx
09.2022 - 12.2023
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Trained new employees on company policies, job duties, and performance expectations.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
Education
High School Diploma -
Mott Hall Bronx High School
Bronx, NY06-2018
Some College (No Degree) - Computer Science
Mercy College
The Bronx, NYSkills
- Team leadership, coaching and development
- Leadership Development
- Store opening and closing procedures
- Customer Service
- Store operations
- Labor budgeting
- Shift Scheduling
- POS Systems
- Payroll Management
- Sales Analysis
Timeline
Customer Service Lead Key Holder
Lululemon Athletica
05.2025 - Current
Store Manager
JD Sports-
07.2024 - Current
Assistant Store Manager
JD Sports-
12.2023 - 07.2024
Supervisor
Jd Sports-
09.2022 - 12.2023
High School Diploma -
Mott Hall Bronx High School
Some College (No Degree) - Computer Science
Mercy College