Cozette Sink
Fox Valley Orthopedics
Erie,CO
11
years of professional experience
Dynamic, dedicated professional with diverse experience across multiple roles and departments. Known for a positive, collaborative approach and consistently reliable, efficient customer service. Strong communication skills, attention to detail, and genuine empathy foster meaningful relationships, support team cohesion, and contribute to a productive, positive work environment.
Work History
Team Lead
1 Year 4 Months- Managed call center, front desk, and care coordination teams, coordinating weekly schedules and adjusting staffing in real time to ensure efficient operations and reliable patient support.
- Developed departmental manuals and resolved employee and patient concerns, fostering team cohesion to improve overall performance.
- Worked different stations to provide optimal coverage and meet production goals.
Care Team Coordinator
2 Years 11 Months- Facilitated effective communication between patients and providers while overseeing phone inquiries to maintain service excellence.
- Tracked patient interactions and streamlined scheduling processes to improve overall care delivery.
Painter
8 Years 2 Months- Supported painting operations and maintained quality standards while fostering strong client relationships through clear, effective communication.
Receptionist
11 Months- Managed front desk operations, ensuring prompt and courteous service to all patients.
- Coordinated communication between patients and healthcare providers to address inquiries efficiently.
Education
Associate of Arts
- Summa Cum Laude
- Member in Phi Theta Kappa (2022)
- GPA: 3.96 GPA
Skills
Client communication
Healthcare software management
Effective client communication
Customer focus
Staffing coordination
Attention to detail
Detail orientation
Collaborative team member
Relationship building
Timeline
Team Lead
Fox Valley Orthopedics
04.2025 - CurrentRead More
Care Team Coordinator
Fox Valley Orthopedics
09.2023 - CurrentRead More
Receptionist
Pathways Chiropractic
04.2020 - 03.2021Read More
Painter
Brad Berthold Painting
05.2015 - 07.2023Read More
Florida College
Associate of Arts
Read More