Alberto J. Castrejon
Everett,WA
Summary
Dedicated hospitality professional with a proven track record in delivering exceptional customer service and resolving issues promptly. Skilled in front-desk operations, team leadership, and guest relations. Committed to fostering positive guest experiences through professionalism, efficiency, and attention to detail.
Overview
7
7
years of professional experience
Work History
Hotel Night Auditor
Quality Inn & Suites
Everett, WA
02.2025 - 12.2025
- Executed nightly audit procedures including revenue reconciliation, folio review, and cash balancing with consistent accuracy.
- Operated as sole overnight staff member, managing front desk operations, guest needs, and property oversight.
- Prepared clear audit and shift reports to ensure seamless transition to morning operations.
Motel Front Desk Clerk
Motel 6 Hotel
Everett, WA
08.2022 - 10.2025
- Managed reservations, payments, and guest accounts with accuracy and professionalism.
- Resolved guest concerns efficiently while maintaining brand standards and calm service delivery.
- Coordinated with housekeeping and maintenance to support room readiness and operational continuity.
Housekeeping Room Attendant
Marriott Hotel
Lynnwood, Washington
04.2019 - 06.2022
- Maintained high cleanliness standards supporting rapid room turnover and guest satisfaction.
- Assisted with onboarding and training of new team members.
Education
High School Diploma -
Cascade High School
Everett, WA06-2020
Skills
Customer Service Excellence
Front Desk Operations
Team Leadership and Collaboration
Point-of-Sale (POS) Systems
Problem Solving and Conflict Resolution
Time Management and Multitasking
Safety and Security Procedures
Timeline
Hotel Night Auditor
Quality Inn & Suites
02.2025 - 12.2025
Motel Front Desk Clerk
Motel 6 Hotel
08.2022 - 10.2025
Housekeeping Room Attendant
Marriott Hotel
04.2019 - 06.2022
High School Diploma -
Cascade High School