Albert Y.H. Chung
IT Director/ Program Manager
Fairfax,VA
Summary
Accomplished program manager with over 16 years of experience driving growth and innovation. Recognized for adeptly leading diverse teams and managing complex programs, resulting in substantial revenue increases and cost savings. Proven track record of cultivating strategic partnerships, ensuring operational excellence, and achieving client satisfaction. Strategic thinker with a passion for leveraging technology to address industry challenges and deliver impactful solutions. Seeking to leverage expertise and leadership acumen in a dynamic organization poised for growth.
Overview
17
17
years of professional experience
1
1
Certificate
3
3
Languages
5
5
years of post-secondary education
Work History
Northeast Region Director/Program Manager
ICF
04.2015 - Current
- Orchestrated management and expansion of diverse portfolio of utility clients, overseeing IT delivery for demand-side management, energy efficiency, and sustainability programs, successfully doubling annual revenue to $9.0M over past 5 years.
- Led cross-functional teams, comprising engineers, marketing, customer care, and program implementation professionals, through all program lifecycle phases to maximize operational efficiencies and project performance, leveraging automation and innovation to result in annual cost savings of $500K.
- Ensured compliance with project scope, budget, and timeline constraints while optimizing resources and staffing levels, achieving 100% team utilization rate.
- Proactively managed potential risks, escalated issues, and implemented timely resolutions to safeguard business performance, earning perfect 10/10 ratings in multiple client satisfaction surveys and garnering recognition from executive leadership.
- Conducted regular one-on-one meetings with direct reports to cultivate open communication and empowerment, fostering robust career development, increasing efficiency, and promoting trust and accountability within team.
CEO and Founder
Namu Solutions LLC
06.2022 - 02.2024
- Founded consulting services company specializing in IT Delivery for Demand Side Management and Energy Efficiency industry, leveraging experience in niche market to offer tailored solutions and position as partner for industry leaders.
- Attained Minority Business Enterprise (MBE) certification from National Minority Supplier Development Council (NMSDC), demonstrating commitment to diversity and fostering partnerships.
- Pitched strategies, including exploring joint ventures, to capitalize on opportunities, ensure profitability, and align with clients' supplier diversity goals, leveraging MBE certification and industry expertise.
IT Business Analyst
ICF
07.2007 - 04.2015
- Led in-house implementation of business intelligence and SSRS solution, previously outsourced to subcontractors, resulting in cost reduction and delivery time improvement exceeding 50%.
- Utilized advanced data analysis techniques to synthesize current business intelligence data and produce reports highlighting key findings and recommending strategic changes.
- Received recognition for spearheading the attainment of Capability Maturity Model Integration (CMMI) Level 3, rigorous process improvement standard, enabling the company to secure additional business contracts.
Education
Master of Science - Engineering Management
Duke University
Durham, NC 08.2006 - 05.2007
Bachelor of Science - Computer Science And Electrical Engineering
Duke University
Durham, NC 08.2002 - 05.2006
Skills
Program Management
undefinedCertification
Chartered Financial Analyst (CFA) - Level 1
Timeline
CEO and Founder
Namu Solutions LLC
06.2022 - 02.2024
Northeast Region Director/Program Manager
ICF
04.2015 - Current
Chartered Financial Analyst (CFA) - Level 1
07-2009
IT Business Analyst
ICF
07.2007 - 04.2015
Master of Science - Engineering Management
Duke University
08.2006 - 05.2007
Bachelor of Science - Computer Science And Electrical Engineering
Duke University
08.2002 - 05.2006
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