Albies Caso Llenas
Orlando,FL
Summary
Proven Administrative Assistant at J&D Premium Services Llc, adept in Microsoft Excel and customer relations, significantly enhanced client satisfaction. Expert in data management and problem-solving, I've effectively increased office efficiency and streamlined processes. My content creation for social media further broadened brand reach, demonstrating a versatile skill set and a commitment to excellence.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
J&D Premium Services Llc
Orlando, FL
08.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
Social Media Content Creator
Self Employed
Orlando, FL
01.2021 - Current
- Enhanced brand awareness by creating engaging and shareable social media content.
- Managed content across multiple platforms for widest audience reach.
- Increased audience engagement through the development of tailored content for each platform.
- Scheduled regular postings using social media management tools, ensuring a steady stream of fresh content for followers'' consumption.
- Conducted hashtag research to improve post visibility on various platforms, driving organic follower growth.
- Collaborated with influencers to create sponsored content, expanding brand exposure and attracting new followers.
Hotel Front Desk Agent
Grand Bahia Principe Hotel
Samana, Dominican Republic
03.2021 - 12.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collected room deposits, fees, and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
Education
No Degree - Psychologist
UAPA
Nagua, Dominican RepublicNo Degree - English Immersion Program
Ministry of Higher Education, Science And Tech
Nagua, Dominican Republic12.2023
High School Diploma -
Colegio Evangelico Dr Pelegrin
Nagua, Dominican Republic07.2022
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Computer Proficiency
- Customer and client relations
- Scheduling
- Strong Problem Solver
- Critical Thinking
- Database entry
- Verbal Communication
Websites
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
J&D Premium Services Llc
08.2022 - Current
Hotel Front Desk Agent
Grand Bahia Principe Hotel
03.2021 - 12.2021
Social Media Content Creator
Self Employed
01.2021 - Current
No Degree - Psychologist
UAPA
No Degree - English Immersion Program
Ministry of Higher Education, Science And Tech
High School Diploma -
Colegio Evangelico Dr Pelegrin