Albina Schwandt
Eagan,MN
Summary
Highly organized, motivated, creative and positive team member with strong interpersonal skills that drive success within team environments. Strong level of accountability to drive initiatives while multitasking and adhering to high quality and standards.
Overview
18
18
years of professional experience
Work History
Account Manager
CPG by MPG
03.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained current knowledge of evolving changes in marketplace.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Merchandising Support Specialist
UNFI
01.2019 - 02.2022
- Provide support to category managers
- Maintain effective communications with customers and vendors
- Working closely with a schematic team to implement successful category resets
- Planning and executing promotions to maximize sales and profits
- Generating, compiling, and maintaining various reports
- Monitoring and managing product prices
- Category analysis to develop new sales opportunities based of current trends
- Attention to detail in document examination to prioritize and determine best course of action
- Successfully act as liaison between various departments or business groups
Floral and Event Manager
Hy-Vee
01.2017 - 10.2019
- Lead all merchandising, purchasing, and inventory
- Provide superior customer service
- Planogram planning and execution
- Manage talent within the team: recruit, hire, train and supervise all department employees
- Execute and manage special holiday events including budget, planning, presentation, and sales
- Responsible for analyzing weekly and monthly sales, prepare projections
- Collaborate and communicate with the floral staff and other store leaders
- Ability to successfully manage multiple work efforts as needed
Head Merchandiser and Special Project Manager
Bachman’s Floral and Gifts
01.2009 - 01.2017
- Managing multiple store locations and providing customer service on daily basis
- Successfully increasing sales, managing inventory levels and supplies
- Leading on special projects such as Macy’s flower show (Planning and execution)
Purchasing Group Assistant
Bachman’s Floral and Gifts
01.2007 - 01.2009
- Processing all purchase orders, data entry
- Customer service, assisting buyers on special projects
- Working directly with vendors on any product related issue
Education
Bachelor’s of Agriculture and Business -
University of Agriculture and business
01.2006
Skills
- Team Leadership
- Project Management
- Proficient on all Microsoft office tools
- Client relationship management
- Relationship building
- Strategic planning
- Goal oriented
- Account oversight
- Issue resolution
- Documentation and reporting
Timeline
Account Manager
CPG by MPG
03.2022 - Current
Merchandising Support Specialist
UNFI
01.2019 - 02.2022
Floral and Event Manager
Hy-Vee
01.2017 - 10.2019
Head Merchandiser and Special Project Manager
Bachman’s Floral and Gifts
01.2009 - 01.2017
Purchasing Group Assistant
Bachman’s Floral and Gifts
01.2007 - 01.2009
Bachelor’s of Agriculture and Business -
University of Agriculture and business
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