Albriona Tyler
Huntsville
Summary
Competent customer service representative with the skills of managing high volume of phone calls while using effective time management. Experienced in making inbound/outbound calls to promote products and services, negotiating with customers, and collaborating with team members to assure customer satisfaction.
Overview
1
1
year of professional experience
Work History
Medical Service Representative
Highmark Health
04.2023 - 11.2023
- Contacted insurance companies to verify coverage, deductibles and payments.
- Facilitated timely referrals to specialty providers by accurately gathering necessary documentation and forwarding it to the appropriate parties.
- Supported healthcare providers in delivering high-quality care by managing patient flow during peak hours, resulting in reduced stress for staff members.
- Collaborated with medical staff to update internal procedures, resulting in improved operational efficiency while adhering to industry best practices.
Sales Representative
Spectrum
11.2022 - 03.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Education
High School Diploma -
Jefferson County High School
Fayette, MS05.2022
Skills
- Strong empathy
- Customer Satisfaction
- Multitasking
- Strong attention to detail
- Typing 65 WPM
- Verbal and written communication skills
- Ability to work under pressure
- Problem Solving
Timeline
Medical Service Representative
Highmark Health
04.2023 - 11.2023
Sales Representative
Spectrum
11.2022 - 03.2023
High School Diploma -
Jefferson County High School