Breanna Burrell
Kissimmee,FL
Summary
Proven Medical Service Representative at Access2Care, adept in patient scheduling and demonstrating strong empathy. Excelled in optimizing ride schedules using advanced software, ensuring HIPAA compliance, and enhancing customer service through effective problem-solving. Achieved a significant improvement in operational efficiency and patient satisfaction.
Overview
11
11
years of professional experience
Work History
Medical Service Representative
Access2Care
4400 State Highway Lewisville, TX 75056
07.2013 - 08.2024
- Responsible for incoming calls for clients, members, member representatives and medical facilities to set up transportation for medical appointments or to inquire about transportation and responding to these calls appropriately, while maintaining a professional, courteous demeanor.
- Ensures eligibility, determining transportation requirements and mode of transportation requirements as outlined by our clients.
- Utilizes Access2Care's advanced scheduling software to optimize the number of rides and minimize indirect routing.
- Track specific and trip progress as requested
- Adhere to all company policies and procedures
- Perform other duties as assigned
Education
Dental Assistant Certificate of Completeion -
Dental Assisting Academy of Central Florida
5979 Vineland Rd Orlando, FL 3281904.2023
High School Diploma -
Rogers High School
Toledo, OH06.2012
Skills
- Strong empathy
- Patient Scheduling
- Healthcare regulations
- Documentation
- Appointment Scheduling
- Data entry proficiency
- Insurance Verification
- Problem-Solving
- HIPAA Compliance
- Multitasking and Organization
- Phone and Email Etiquette
- Punctual and Hardworking
Timeline
Medical Service Representative
Access2Care
07.2013 - 08.2024
Dental Assistant Certificate of Completeion -
Dental Assisting Academy of Central Florida
High School Diploma -
Rogers High School