Summary
Overview
Work History
Education
Skills
Timeline
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Breanna Burrell

Kissimmee,FL

Summary

Proven Medical Service Representative at Access2Care, adept in patient scheduling and demonstrating strong empathy. Excelled in optimizing ride schedules using advanced software, ensuring HIPAA compliance, and enhancing customer service through effective problem-solving. Achieved a significant improvement in operational efficiency and patient satisfaction.

Overview

11
11
years of professional experience

Work History

Medical Service Representative

Access2Care
07.2013 - 08.2024
  • Responsible for incoming calls for clients, members, member representatives and medical facilities to set up transportation for medical appointments or to inquire about transportation and responding to these calls appropriately, while maintaining a professional, courteous demeanor.
  • Ensures eligibility, determining transportation requirements and mode of transportation requirements as outlined by our clients.
  • Utilizes Access2Care's advanced scheduling software to optimize the number of rides and minimize indirect routing.
  • Track specific and trip progress as requested
  • Adhere to all company policies and procedures
  • Perform other duties as assigned

Education

Dental Assistant Certificate of Completeion -

Dental Assisting Academy of Central Florida
5979 Vineland Rd Orlando, FL 32819
04.2023

High School Diploma -

Rogers High School
Toledo, OH
06.2012

Skills

  • Strong empathy
  • Patient Scheduling
  • Healthcare regulations
  • Documentation
  • Appointment Scheduling
  • Data entry proficiency
  • Insurance Verification
  • Problem-Solving
  • HIPAA Compliance
  • Multitasking and Organization
  • Phone and Email Etiquette
  • Punctual and Hardworking

Timeline

Medical Service Representative

Access2Care
07.2013 - 08.2024

Dental Assistant Certificate of Completeion -

Dental Assisting Academy of Central Florida

High School Diploma -

Rogers High School

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Breanna Burrell