ALBULENA ISMAILI MURATI
New Port Richey,FL
Summary
Dynamic Customer Service Representative with a proven track record at Pasco County Tax Collector, excelling in conflict resolution and payment processing. Recognized for enhancing customer satisfaction through active listening and critical thinking, effectively addressing inquiries and streamlining administrative support to improve service efficiency.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Pasco County Tax Collector
Us Hwy 19 New Port Richey
01.2013 - 05.2017
Assist people with various tasks like issuing driver’s licenses, renewing vehicle registrations, transferring vehicle titles, handling tax payments, and answering general questions.
Education
Human Services
Rasmussen University
Pasco County Florida05.2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Conflict resolution
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Paperwork processing
- Team development
- Administrative support
- Complaint handling
- Documentation
- Staff training
- Filing
- Dispute resolution
- Customer education
Additional Information
I hold an associate’s degree and previously worked for a Pasco County Tax Collector before dedicating the past eight years to raising my children. Stay-at-home mom has enhanced to be organized by and build multitasking skills.
Timeline
Customer Service Representative
Pasco County Tax Collector
01.2013 - 05.2017
Human Services
Rasmussen University