Denise Smith
Slidell,LA
Summary
Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.
Overview
7
7
years of professional experience
Work History
District Manager
Storage Rentals of America (SROA)
West Palm Beach, FL
02.2024 - Current
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Negotiated contracts with suppliers to obtain favorable terms for the district's stores.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Performed periodic risk assessments of stores within the district to identify potential safety hazards.
Area Manager
NSA Brands
Slidell, LA
12.2023 - 02.2024
- Provided guidance on the implementation of new policies and procedures in stores.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
PROPERTY MANAGER
NSA Brands (Move It Storage)
Slidell, LA
01.2023 - 12.2023
- Provided exceptional service to our tenants with 5-star reviews
- Understood and explained the leasing process to customers
- Processed payments accurately
- Sold merchandise including packing and moving supplies, locks, etc
- Exceeded monthly collections of delinquent accounts
- Complete daily walk-throughs
- Followed up on delinquent tenants and coordinated collection procedures
- Maintained leases in file and renewal documents for property management
- Introduced prospective tenants to the different types of units available and performed tours of premises
- Maintained sufficient number of units market-ready for lease
- Kept properties in compliance with local, state and federal regulations
- Conducted regular inspections of both interior and exterior of properties for damage
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Provided guidance on the implementation of new policies and procedures in stores.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Established strong relationships with vendors to secure competitive pricing and best quality products.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Resolved conflicts between employees or customers in a professional manner.
- Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
PROPERTY MANAGER
Move It Management
Slidell, LA
11.2018 - 01.2023
- Introduced prospective tenants to types of units available and performed tours of premises
- Developed and implemented marketing strategies to increase occupancy rates
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance and major repairs
- Handled tenant complaints promptly and appropriately
- Complete daily walk throughs
- Followed up on delinquent tenants and coordinated collection procedures
- Maintained sufficient number of units market-ready for lease
- Kept properties in compliance with local, state and federal regulations
- Implemented and enforced policies and procedures to maintain properties to highest standards.
TRANSITION MANAGER
Red Dot Storage
Slidell, LA
10.2018 - 12.2018
- Processed payments
- Managed internal and external client-facing relationships through transitional periods
- Worked with customers and tenants to guide them through the transitional period
- Assisted with closing the office.
PROPERTY MANAGER
Omni Storage ( Sold To Red Dot Storage)
Slidell, LA
06.2017 - 09.2018
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Completed weekly walk-throughs
- Followed up on delinquent tenants and coordinated collection procedures with a high rating
- Maintained original leases and renewal documents in digital and hardcopy format for property management office
- Introduced prospective tenants to types of units available and performed tours of premises
- Maintained sufficient number of units market-ready for lease
- Developed and implemented marketing strategies to increase occupancy rates
- Trained company property managers according to policy and procedure
- Conducted regular inspections of both interior and exterior of properties for damage
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Education
Business Administration And Management -
Jackson State University
Jackson, MSSkills
- Lease Renewals
- Exceptional Oral and Written Communication Skills
- Compliance Monitoring
- Property Management Software
- Understanding Safe Work Practices
- Microsoft Office
- Leadership Development
Timeline
District Manager
Storage Rentals of America (SROA)
02.2024 - Current
Area Manager
NSA Brands
12.2023 - 02.2024
PROPERTY MANAGER
NSA Brands (Move It Storage)
01.2023 - 12.2023
PROPERTY MANAGER
Move It Management
11.2018 - 01.2023
TRANSITION MANAGER
Red Dot Storage
10.2018 - 12.2018
PROPERTY MANAGER
Omni Storage ( Sold To Red Dot Storage)
06.2017 - 09.2018
Business Administration And Management -
Jackson State University
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