Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alcides Saback

IT Professional
San Jose,CA

Summary

IT professional with nearly a year of technical support experience. Dedicated and disciplined individual, who is always learning new technologies and applying that knowledge to a practical business setting.

A+ / Azure/ Microsoft 365 / ITIL 4

Overview

8
8
years of professional experience
7
7
Certifications
2
2
Languages

Work History

Behavior Specialist

Pacific Clinics
Campbell, CA
07.2022 - Current
  • Designed and recorded teacher surveys to accurately determine professional development needs and strategies.
  • Created and implemented department support framework to address strategic goals.
  • Maintained accurate and confidential records of assigned students.
  • Consulted regular education classroom teachers to develop curriculum modifications and intervention strategies.
  • Utilized positive reinforcement to maximize desired behavior and educational outcomes.
  • Provided in-person, virtual and hybrid instruction based on evolving school service models.
  • Worked closely with parents and guardians to address students' issues on multiple fronts.

Package Delivery Driver

UPS
Sunnyvale, CA
11.2020 - 07.2022
  • Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.
  • Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
  • Rerouted delivery to storefront locations specified by recipient through mobile app, adapting delivery route to sudden changes in delivery preferences indicated by app users.
  • Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.

Au Pair

Au Pair International
Redwood City, CA
05.2020 - 09.2021
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Created and implemented diverse educational strategies to boost development.
  • Taught children to organize toys, wash hands and share by leading by example.
  • Kept children's areas neat and clean.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.

Administrative Assistant

Brasiliense Despachos Ltda
Campinas, Sao Paulo/ Brazil
10.2019 - 03.2020

Contribute to the storage of import and export data. Checking, correcting and updating numbers in spreadsheets and in the internal system

  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Edited documents to improve accuracy of language, flow and readability.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.

Human Resources Specialist

Brazilian Air Force (military)
Salvador, Bahia/ Brazil
03.2015 - 03.2019
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
  • Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
  • Provided troubleshooting and technical assistance in use of PeopleAdmin system.

Education

Bachelor of Science - Cybersecurity

Western Governors University
Salt Lake City, UT
09.2022 - Current

Skills

    TCP/IP

Technical issues analysis

Application support

Customer service expert

Technical documents comprehension

Mac systems

Written Communication

Maintenance and Repair

Interpersonal Communication

Cultural Awareness

Data recovery

Helpdesk call support

Hardware upgrades

Windows 10

Certification

Comptia A+

Timeline

Comptia A+

10-2022

ITIL v4

10-2022

Azure

10-2022

Microsoft 365

10-2022

Microsoft Certified: Security, Compliance, and Identity Fundamentals

10-2022

Bachelor of Science - Cybersecurity

Western Governors University
09.2022 - Current

Behavior Specialist

Pacific Clinics
07.2022 - Current

Help Desk Professional

07-2022

Google IT Certification

03-2022

Package Delivery Driver

UPS
11.2020 - 07.2022

Au Pair

Au Pair International
05.2020 - 09.2021

Administrative Assistant

Brasiliense Despachos Ltda
10.2019 - 03.2020

Human Resources Specialist

Brazilian Air Force (military)
03.2015 - 03.2019
Alcides SabackIT Professional