Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alcides Saback

IT Professional
San Jose,CA

Summary

IT professional with nearly a year of technical support experience. Dedicated and disciplined individual, who is always learning new technologies and applying that knowledge to a practical business setting.

A+ / Azure/ Microsoft 365 / ITIL 4

Overview

8
8
years of professional experience
7
7
Certifications
2
2
Languages

Work History

Behavior Specialist

Pacific Clinics
Campbell, CA
07.2022 - Current
  • Designed and recorded teacher surveys to accurately determine professional development needs and strategies.
  • Created and implemented department support framework to address strategic goals.
  • Maintained accurate and confidential records of assigned students.
  • Consulted regular education classroom teachers to develop curriculum modifications and intervention strategies.
  • Utilized positive reinforcement to maximize desired behavior and educational outcomes.
  • Provided in-person, virtual and hybrid instruction based on evolving school service models.
  • Worked closely with parents and guardians to address students' issues on multiple fronts.

Package Delivery Driver

UPS
Sunnyvale, CA
11.2020 - 07.2022
  • Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.
  • Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
  • Rerouted delivery to storefront locations specified by recipient through mobile app, adapting delivery route to sudden changes in delivery preferences indicated by app users.
  • Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.

Au Pair

Au Pair International
Redwood City, CA
05.2020 - 09.2021
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Created and implemented diverse educational strategies to boost development.
  • Taught children to organize toys, wash hands and share by leading by example.
  • Kept children's areas neat and clean.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.

Administrative Assistant

Brasiliense Despachos Ltda
Campinas, Sao Paulo/ Brazil
10.2019 - 03.2020

Contribute to the storage of import and export data. Checking, correcting and updating numbers in spreadsheets and in the internal system

  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Edited documents to improve accuracy of language, flow and readability.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.

Human Resources Specialist

Brazilian Air Force (military)
Salvador, Bahia/ Brazil
03.2015 - 03.2019
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
  • Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
  • Provided troubleshooting and technical assistance in use of PeopleAdmin system.

Education

Bachelor of Science - Cybersecurity

Western Governors University
Salt Lake City, UT
09.2022 - Current

Skills

    TCP/IP

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Certification

Comptia A+

Timeline

Comptia A+

10-2022

ITIL v4

10-2022

Azure

10-2022

Microsoft 365

10-2022

Microsoft Certified: Security, Compliance, and Identity Fundamentals

10-2022

Bachelor of Science - Cybersecurity

Western Governors University
09.2022 - Current

Behavior Specialist

Pacific Clinics
07.2022 - Current

Help Desk Professional

07-2022

Google IT Certification

03-2022

Package Delivery Driver

UPS
11.2020 - 07.2022

Au Pair

Au Pair International
05.2020 - 09.2021

Administrative Assistant

Brasiliense Despachos Ltda
10.2019 - 03.2020

Human Resources Specialist

Brazilian Air Force (military)
03.2015 - 03.2019
Alcides SabackIT Professional