
IT professional with nearly a year of technical support experience. Dedicated and disciplined individual, who is always learning new technologies and applying that knowledge to a practical business setting.
A+ / Azure/ Microsoft 365 / ITIL 4
Contribute to the storage of import and export data. Checking, correcting and updating numbers in spreadsheets and in the internal system
TCP/IP
Technical issues analysis
Application support
Customer service expert
Technical documents comprehension
Mac systems
Written Communication
Maintenance and Repair
Interpersonal Communication
Cultural Awareness
Data recovery
Helpdesk call support
Hardware upgrades
Windows 10
Comptia A+
Comptia A+
ITIL v4
Azure
Microsoft 365
Microsoft Certified: Security, Compliance, and Identity Fundamentals
Help Desk Professional
Google IT Certification