Alcy Caraballo
Bradenton,FL
Summary
Dynamic Front Desk Manager at Raymod Rose Color Centric Salon with a proven track record in enhancing customer service and streamlining operations. Expert in scheduling systems and problem-solving, I successfully trained staff and developed effective procedures, significantly improving guest experiences and operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Raymod Rose Color Centric Salon
Managua,Nicaragua
01.2020 - 02.2024
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Trained and mentored junior staff on customer service best practices and salon procedures.
- Implemented scheduling systems to optimize appointment bookings and minimize wait times.
- Developed standard operating procedures for handling customer inquiries and complaints effectively.
Manager
Something About Nails
Boynton Beach, FL
01.2010 - 11.2019
- Streamlined operations by implementing efficient scheduling and inventory management systems.
- Led team training initiatives to enhance customer service and technical skills among staff.
- Developed strategic marketing plans to increase brand visibility and client engagement.
- Oversaw financial management, including budgeting and expense tracking for service offerings.
Education
High School Diploma -
Lincoln West High
Cleveland, OH06-2000
Skills
- Customer service
- Check-in and Check-out procedures
- Problem-solving skills
- Problem-solving
Accomplishments
- Promoted from front desk clerk to front desk manager within [Number] months of hire due to exceptional job performance.
Certification
Training - [Timeframe]
- CM - Certified Manager Certification
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Manager
Raymod Rose Color Centric Salon
01.2020 - 02.2024
Manager
Something About Nails
01.2010 - 11.2019
High School Diploma -
Lincoln West High