Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aldahin (Alden) Newman

West Covina

Summary

Dynamic and results-driven professional with extensive experience as a Medical Transportation Driver at Heart Ambulance. Proven expertise in logistics planning and route optimization, ensuring timely patient transport. Strong communicator with a Class B CDL, adept at maintaining vehicle readiness and fostering teamwork to enhance service quality. Committed to safety and operational excellence.

Overview

10
10
years of professional experience

Work History

Medical Transportation Driver

Heart Ambulance
07.2024 - Current
  • Ensured safe and timely transportation of patients to medical appointments.
  • Collaborated with healthcare teams to coordinate patient pick-up and drop-off schedules.
  • Maintained vehicle cleanliness and readiness, performing routine inspections and reporting issues promptly.
  • Assisted patients with mobility challenges, providing support during boarding and exiting vehicles.
  • Communicated effectively with dispatchers regarding traffic conditions and delays for optimal route planning.
  • Received training in safety protocols and emergency response procedures relevant to medical transportation services.
  • Documented patient transport details accurately, ensuring compliance with health regulations and policies.
  • Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
  • Communicated with patients and healthcare workers in both English and Spanish.

Class B CDL Truck Driver

Western State Wholesale
07.2023 - 06.2024
  • Operated Class B commercial vehicles in compliance with safety regulations and company policies.
  • Support the field team with rig in and rig out procedures manage tools, hoses, related equipment on the job site.
  • Services included cleaning, purging, drying displacing, cooling, leak testing & checking, furnaces, vessels, reactors and tanks.
  • Complete required documentation both hand written and electronic
  • Work in a team environment to provide high level of customer service and professionalism while multitasking on paced environment.
  • Coordinated with dispatchers effectively to receive updates on job assignments, handle changes in plans, or report issues encountered during trips.
  • Maintained vehicle cleanliness, contributing to a positive company image and promoting professionalism on the road.
  • Balanced heavy workload using excellent time management skills to meet delivery and route deadlines.

Customer Service Supervisor /Dispatch Supervisor

Call The Car
01.2015 - 07.2023
  • Supervised daily operations to enhance customer satisfaction and service quality.
  • Coordinated daily dispatch operations to optimize delivery schedules and resource allocation.
  • Trained new dispatch staff on software systems and standard operating procedures for efficiency.
  • Supervised team performance to ensure adherence to safety protocols and operational standards.
  • Trained and mentored team members on effective customer interaction techniques.
  • Implemented process improvements to streamline customer service workflows.
  • Resolved complex customer inquiries, ensuring timely and accurate responses.
  • Monitored performance metrics to identify areas for team development.
  • Conducted regular team meetings to promote communication and address challenges.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
  • Oversaw vehicle maintenance schedules, coordinating repairs as needed to minimize downtime for fleet vehicles.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.

Education

CDL Class B - Commercial Drivers License

El Monte Truck Driving
Irwindale, CA
09-2022

Nogales High School
La Puente, CA
06-2008

Skills

  • Logistics Planning
  • Route Logs
  • Commercial Driving
  • GPS and Route Planning
  • Order Picking and Process
  • GPS Navigation
  • Pre-Trip Inspection
  • Vehicle Maintenance and Repair
  • Class B Commercial Driver's License

Languages

English
Spanish

Timeline

Medical Transportation Driver

Heart Ambulance
07.2024 - Current

Class B CDL Truck Driver

Western State Wholesale
07.2023 - 06.2024

Customer Service Supervisor /Dispatch Supervisor

Call The Car
01.2015 - 07.2023

CDL Class B - Commercial Drivers License

El Monte Truck Driving

Nogales High School

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Aldahin (Alden) Newman