Aldair Rivera

• As a Leasing Agent, my responsibilities include collaborating with the marketing team to implement seasonal sales and promotional strategies. In my day-to-day role at Tripalink, I respond promptly to an average of 50-80 prospect inquiries via email, text, and phone while maintaining consistent follow-up communication. After screening prospects through initial conversations, I coordinate and schedule both virtual and in-person property tours, providing customized information about the property and surrounding neighborhood. I also manage interactions with current tenants by delivering documents, drafting contracts and notices, ensuring timely correspondence, and negotiating specific terms and conditions as needed. Additionally, I work closely with the Maintenance team to support inspections, move-ins and move-outs, and maintenance requests, while carrying out other assigned duties.

• My responsibilities as an Escalation Specialist included responding to emails and phone calls that were escalated from the Universal Orlando call center regarding guest experiences specific to Universal Studios Hollywood, documenting feedback and issuing recovery relative to the nature of the feedback.

• My duties as a Front Desk Associate consisted of documenting feedback made by Guests during their visit to the park, answering general theme park information, screening for Accommodation passes, and issuing recovery to make up for negative experiences on a case by case basis.

My responsibilities as a member of the Entry Operations team was to enhance guest experience by greeting arrivals, ensuring ticket authenticity through scanning, and providing informative materials such as maps and show schedules.

As a "Box Office" ticket seller, my goal was to manage ticket sales operations, providing guests with information on general admission upgrades to optimize their visit. In doing so, I was also tasked with and consistently met a weekly sales goal that determined my monthly commission.

As a "Front Desk Associate" in the Guest Relations sub-department of Entry Operations, I would issue tailored service recovery solutions on a case-by-case basis to address guest concerns and enhance overall satisfaction during visits.

Similarly, as a "Escalation Specialist" in Guest Communications, my goal was to address guest-provided feedback and concerns by documenting detailed feedback and implementing tailored service recovery measures to enhance customer satisfaction - (ex. discounts on merch/food for future visits)

• As a Sales Associate, I was responsible for executing opening and closing store operations, staying informed on current fashion trends and advancements in eyewear technology, and delivering personalized, high-quality customer service to ensure an exceptional guest experience. In addition to upholding a high standard of customer service, I was responsible for achieving weekly sales targets, which directly influenced my commission tier and overall performance metrics.

• At my position with The Home Depot, I was responsible for consulting with clients seeking to enhance and upgrade their homes. My duties included down-stocking inventory, maintaining a clean and organized workspace, and assisting both homeowners and contractors with ordering custom-sized doors and windows from a range of approved vendors to support projects of varying scope and complexity.