AASHISA T. GILMORE
Novi,MI
Summary
Results-driven Customer Success and Satisfaction Expert looking to secure a customer success role with a reputed organization to support in building and maintaining customer relationships, driving sales and exceeding obligatory organizational goals. The transferable and interpersonal skills earned from my previous work experiences have greatly benefited my prospective work. Most Prominent for: Ability to follow instructions well and make decisions with no supervision Ability to operate excellent under pressure Diplomatically resolving customer’s complaints on as-needed basis Exceeding all set sales goals (daily, weekly, and monthly) Effectively developing telephone customer communication and consistently meet quotas Excellent customer relations and developed customer rapport Producing effective marketing strategies
Overview
13
13
years of professional experience
Work History
Field Sales & Experience Expert
Asurion
Farmington Hills, MI
09.2021 - 06.2023
- Deliver personalized shopping experiences for customers at their home or office
- Focus on enriching and improving customer’s lives by offering personalized solutions in every experience
- Meet and strive to exceed your established performance and sales goals.
Retail Sales Consultant
AT&T
Canton, MI
01.2017 - 03.2020
- Develop and attain customer experience and sales objectives for store
- Sell all products and services offered by the Company
- Handled service inquiries from customers
- Provide efficient, courteous customer service and assist in all aspects of product offerings and services.
OnStar, Provisioning Analyst
Warren, MI
05.2016 - 01.2017
- Managing customer account enrollments and activations from subscribers, businesses and dealers
- Utilizing complex internet and software platforms while maintaining a high level of professionalism and customer service
- Responsible for conveying the value of OnStar services in a way that is relevant to each individual customer
- Responsible for processing cancellations, account consolidations and separation
- Soft selling Hands Free Calling package(s) and product subscriptions.
Nordstrom, Sales Associate
Novi, MI
10.2015 - 02.2016
- Provide outstanding customer service
- Set and achieve sales goals while supporting the goals of the team
- Build strong relationships with customers by contacting them to follow up with purchases, suggest new merchandise and invite them to upcoming events.
Esthetician
Nordstrom
Atlanta, GA
07.2014 - 09.2015
- Greet clients and provide a thorough consultation of individual needs
- Provide all professional esthetician services provided by Spa Nordstrom
- Maintain a smooth flow of services for clients booked with multiple technicians
- Provide extra services, including foot soaks and refreshments
- Suggest retail products to clients
- Achieve service and retail sales goals.
Nordstrom, Sales Associate
Atlanta, GA
07.2012 - 09.2014
- Build lasting relationships with clients by contacting them to follow up on services, suggest new products and invite them to upcoming events
- Consistently seek new product knowledge to drive sales and service
- Provide outstanding customer service
- Set and achieve sales goals while supporting the goals of the team
- Build strong relationships with customers by contacting them to follow up with purchases, suggest new merchandise and invite them to upcoming events.
Product Concierge
Mercedes Benz Of Novi
Novi, MI
08.2023 - Current
Education
Trained in skin analysis for various - Esthetics
Paul Mitchell Esani Institute
01.2010
Skills
- Microsoft Office Suite
- Google Workspace
- Excellent organization and time management
- Stellar customer service
- Problem solving and analysis
- Quickly master new computer programs and CMS
- POS Systems
- Flourish in team environments
- ERP Software
- Sales Training
- Planning & Organizing
- Customer Service
- Basic Math
- Computer Skills
- Organizational Skills
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Product Concierge
Mercedes Benz Of Novi
08.2023 - Current
Field Sales & Experience Expert
Asurion
09.2021 - 06.2023
Retail Sales Consultant
AT&T
01.2017 - 03.2020
OnStar, Provisioning Analyst
05.2016 - 01.2017
Nordstrom, Sales Associate
10.2015 - 02.2016
Esthetician
Nordstrom
07.2014 - 09.2015
Nordstrom, Sales Associate
07.2012 - 09.2014
Trained in skin analysis for various - Esthetics
Paul Mitchell Esani Institute