Bakery Department Manager
Ralph’s
Mission Viejo, California
09.2024 - Current
- Oversee daily bakery operations, ensuring consistent quality, freshness, and availability of all bakery products.
- Lead a team of 5 bakery staff, managing hiring, onboarding, training, and performance reviews to foster a cohesive, motivated team.
- Streamline inventory management by implementing forecasting methods, reducing shrink, and ensuring timely orders from suppliers.
- Maintained accurate records of sales metrics and financial budget for the department.
- Organized weekly schedules for bakers, cake decorators, assistant manager, & closer according to workloads and staffing needs.
- Inspected equipment regularly to ensure safe operation and compliance with applicable laws.
- Supervised daily production activities including baking, icing, decorating cakes, cookies, and schematics accuracy.
- Develop and execute seasonal and promotional bakery displays, increasing product visibility and boosting sales.
- Collaborate with store management in weekly huddle to ensure the department aligns with overall sales targets.
- Maintain strict compliance with Echo lab and local health department’s safety regulations, including conducting regular sanitation checks and staff training on hygiene protocols.
- Address and resolve customer concerns, ensuring prompt, personalized service, resulting in a consistent Fresh, Full, & Friendly experience.
- Analyze weekly sales metrics and customer trends to adjust product offerings and optimize sales improving efficiency.
- Ensure that bakery creates as many regular customers as possible by ensuring that we are consistent in our product availability.