Christine James
Nanticoke,PA
Summary
Skilled and organized
Bakery Manager effective at running bakery operations and achieving strong sales. Keeps team efficient and on-task with skills in performance monitoring and motivational leadership. Talented professional skilled at cake decorating and creating enticing desserts.
Overview
25
25
years of professional experience
Work History
Bakery Department Manager
Weis Markets Inc
Dallas, PA
10.2010 - Current
- Developed and implemented strategies to improve customer service standards, ensure efficient operations, and maximize profits.
- Monitored inventory levels of ingredients, equipment, and supplies to maintain adequate stock while minimizing waste.
- Trained bakery staff on proper handling of food products, safety protocols, and customer service techniques.
- Maintained accurate records of sales data and financial transactions for the department.
- Organized weekly schedules for bakers, cake decorators, and other personnel according to workloads and staffing needs.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Planned promotional activities such as discounts or special offers to attract customers.
- Monitored quality control standards for all baked goods produced by the department.
- Enforced health code regulations regarding food storage and preparation.
- Conducted regular performance reviews with employees to assess progress and identify areas for improvement.
- Created monthly budgets for the bakery department to help manage costs effectively.
- Inspected equipment regularly to ensure safe operation and compliance with applicable laws.
- Supervised daily production activities including baking, icing, decorating cakes, cookies.
- Ordered necessary ingredients from suppliers based on upcoming orders or projected demand.
- Coordinated with other departments regarding product availability or pricing information.
- Provided guidance and support when needed during peak periods of production activity.
- Managed payroll functions such as calculating hours worked by staff members each week.
- Performed administrative tasks such as filing paperwork or creating reports related to the department's operations.
- Reviewed invoices from suppliers before authorizing payments ensuring accuracy of charges.
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
- Assisted bakery manager with coordinating product ordering, receiving, and stocking.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Implemented and executed merchandising programs to maintain and increase sales.
- Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
- Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
- Managed customer service, addressing complaints and ensuring high satisfaction levels with bakery products and services.
- Planned and executed bakery layout and design for optimal operation and customer experience.
- Oversaw inventory management, including ordering supplies and managing stock levels to meet production needs.
- Implemented marketing and promotional strategies to increase brand awareness and drive sales.
- Managed daily bakery operations, ensuring efficient workflow and high-quality product output.
- Managed maintenance and repair of bakery equipment to ensure operational efficiency and reduce downtime.
- Implemented quality control standards, conducting regular product and equipment inspections to ensure compliance.
- Collaborated with other managers and team leaders to align bakery operations with overall business objectives.
- Coordinated bakery production schedule to efficiently meet customer demands and special orders.
- Utilized bakery management software for sales tracking, inventory management, and staff scheduling.
- Conducted performance evaluations for staff, identifying areas for improvement and providing constructive feedback.
- Ensured adherence to health and safety regulations, maintaining a clean and safe working environment.
- Implemented quality control measures to uphold company standards.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Led hiring, training, and supervising bakery staff, fostering a collaborative and productive work environment.
Bakery Department Manager
Redness Markets
Pittston, Pennsylvania
06.1999 - 08.2010
Education
Associate of Applied Science - Paralegal Studies
Star Technology
Kingston, PA06-1995
Some College (No Degree) -
College Misericordia
Dallas, PASkills
- Recipe creation
- Labor law compliance
- Food presentation
- Visual displays
- Safety sanitation
- Food management experience
- Promotion planning
- Employee engagement
- Well-versed in inventory management
Timeline
Bakery Department Manager
Weis Markets Inc
10.2010 - Current
Bakery Department Manager
Redness Markets
06.1999 - 08.2010
Associate of Applied Science - Paralegal Studies
Star Technology
Some College (No Degree) -
College Misericordia