Christine Rode
Millsboro,DE
Summary
I am an experienced manager of a resort store. I have wonderful customer service skills and am an engaged manager. I have been in the bakery business for over 20 years and am known to be a great manager. I lead by example and am always compassionate and committed. I keep sales high and shrink low. Experienced in inventory and overall management of crew and all areas of department. Chose me and your bakery will prosper.
Overview
2
2
years of professional experience
Work History
Bakery Department Manager
Acme Fresh Market
Rehoboth Beach, Delaware
01.2023 - 09.2024
- Developed and implemented strategies to improve customer service standards, ensure efficient operations, and maximize profits.
- Monitored inventory levels of ingredients, equipment, and supplies to maintain adequate stock while minimizing waste.
- Trained bakery staff on proper handling of food products, safety protocols, and customer service techniques.
- Maintained accurate records of sales data and financial transactions for the department.
- Organized weekly schedules for bakers, cake decorators, and other personnel according to workloads and staffing needs.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Planned promotional activities such as discounts or special offers to attract customers.
- Monitored quality control standards for all baked goods produced by the department.
- Enforced health code regulations regarding food storage and preparation.
- Conducted regular performance reviews with employees to assess progress and identify areas for improvement.
- Created monthly budgets for the bakery department to help manage costs effectively.
- Inspected equipment regularly to ensure safe operation and compliance with applicable laws.
- Supervised daily production activities including baking, icing, decorating cakes, cookies.
- Ordered necessary ingredients from suppliers based on upcoming orders or projected demand.
- Coordinated with other departments regarding product availability or pricing information.
- Provided guidance and support when needed during peak periods of production activity.
- Managed payroll functions such as calculating hours worked by staff members each week.
- Performed administrative tasks such as filing paperwork or creating reports related to the department's operations.
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
- Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
- Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
- Set pricing strategies for bakery products, considering costs, market demand, and competition.
Education
Associate of Arts - Liberal Arts And General Studies And Early Childho
Delaware County Community College
Media, PA06-1994
Skills
- Bakery Operations
- Recipe creation
- Health and Safety Regulations
- Cost Control
- Employee engagement
- Food presentation
- Waste Reduction
- Visual displays
- Baking equipment troubleshooting
- Cake Decorating
- Well-versed in inventory management
- Order Management
- Employee Scheduling
- Business Management
Timeline
Bakery Department Manager
Acme Fresh Market
01.2023 - 09.2024
Associate of Arts - Liberal Arts And General Studies And Early Childho
Delaware County Community College