Alicia Gaston
Odenville,AL
Summary
At Publix Super Markets Inc, I spearheaded initiatives that significantly enhanced bakery operations and employee morale, leading to surpassing sales targets through innovative promotions and strict adherence to health standards. My leadership in cross-functional teamwork and adeptness in cost control, coupled with a commitment to exceptional customer service, drove departmental success and operational excellence.
Overview
10
10
years of professional experience
Work History
Bakery Department Manager
Publix Super Markets Inc
12.2014 - Current
- Boosted employee morale with regular recognition programs, resulting in improved teamwork and higher overall job satisfaction rates within the department.
- Continually exceeded sales targets by actively promoting bakery products through sampling events and special promotions.
- Managed inventory effectively, reducing waste and maintaining optimal stock levels for increased sales.
- Spearheaded seasonal menu planning efforts, incorporating festive ingredients into unique offerings that drove customer interest during holiday periods.
- Maintained strict adherence to food safety guidelines to ensure the highest quality products were provided to customers.
- Collaborated with other department managers to create cross-promotional displays, driving overall store sales.
- Maximized productivity through effective delegation of tasks among team members according to skill level and workload capacity.
- Effectively managed labor costs by monitoring staff hours, adjusting schedules as needed, and identifying areas for improvement in productivity.
- Optimized the bakery''s workflow by regularly evaluating and updating equipment and processes, resulting in increased efficiency and productivity.
- Improved employee retention within the Bakery Department by fostering a positive work environment and addressing concerns promptly.
- Contributed to the store''s overall success by actively participating in staff meetings, sharing best practices, and collaborating with peers on company-wide initiatives.
- Developed a high-performing team through consistent training, coaching, and performance evaluations.
- Enhanced customer satisfaction by ensuring timely and efficient completion of bakery orders.
- Monitored inventory levels and identified opportunities for cost savings.
- Developed cost-effective strategies to drive bakery sales and optimize profits.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Established performance goals and empowered bakers to exceed targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Huffman High School
Birmingham, AL05-2011
Skills
- Sanitation procedures
- Health and safety regulations
- Food presentation
- Brand awareness
- Cost control
- Bakery operations
- Employee engagement
- Supervisory experience
- Business management
- Expense tracking
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving abilities
Accomplishments
- Supervised team of 18 staff members.
- Achieved highest sell in region in 2022 by completing assigned department task with accuracy and efficiency.
Timeline
Bakery Department Manager
Publix Super Markets Inc
12.2014 - Current
High School Diploma -
Huffman High School
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