Shaina Staab
Calera
Summary
Customer-oriented retail manager with several years of experience in building relationships, developing marketing campaigns, cultivating partnerships, retaining top accounts and growing profit channels. Tactical team builder of a team consisting of 15 associates with expertise in introducing products, implementing pricing models and determining customer needs to deliver effective solutions, while maintaining the highest level of sanitation and organization.
Overview
16
16
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification
Work History
Bakery Department Manager
Publix
Gardendale
05.2010 - Current
- Developed and implemented bakery production schedules, optimizing workflow and enhancing overall department efficiency.
- Trained and mentored new staff in baking techniques and safety protocols, fostering a skilled and knowledgeable team.
- Ensured compliance with health and safety regulations, maintaining high standards and reducing potential hazards in the bakery.
- Led a team of customer service representatives to enhance service quality, resulting in improved customer retention and satisfaction.
- Developed training programs for staff that increased product knowledge and service efficiency, positively impacting customer interactions.
- Collaborated with cross-functional teams to streamline operations, resulting in a more cohesive service approach and expedited issue resolution.
- Managed complex customer inquiries, utilizing problem-solving skills to achieve favorable outcomes and maintain positive relationships.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Processed cash transactions efficiently, ensuring accurate balance reconciliation and minimizing discrepancies in daily operations.
- Managed cash flow by monitoring register activities, which enhanced operational accuracy and client satisfaction.
- Conducted thorough audits of cash registers, identifying errors to maintain compliance with financial regulations and policies.
Education
Charles F. Brush
Lyndhurst, OHSkills
- Bakery production scheduling
- Staff training and mentoring
- Health and safety compliance
- Customer service leadership
- Product knowledge training
- Problem resolution
- Customer satisfaction enhancement
- Service quality improvement
- Cash transaction processing
- Cash flow management
- Workflow optimization
- Team communication
- Service efficiency enhancement
- Safety protocols adherence
- Sanitation procedures
- Merchandising
- Employee engagement
- Labor law compliance
- Health and safety regulations
- Safety sanitation
Certification
- Red Cross CPR certified
Timeline
Bakery Department Manager
Publix
05.2010 - Current
Charles F. Brush