Aldin Imamovic
Augusta,GA
Summary
Dynamic professional with a solid background in providing exceptional customer service in high paced environments. Excelling in high-volume transaction management and multitasking in high stress situations. Skilled in relationship building and attention to detail, demonstrated through increased client retention and accurate financial handling. Expert in leveraging interpersonal skills to develop customer relationships and ensure seamless service experiences.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Rhinehart's Oyster Bar
08.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Bank Teller
Wells Fargo
09.2022 - 08.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
No Degree - Digital Marketing
Augusta University
Augusta, GASkills
- Strong work ethic
- Exceptional customer service
- Memory retention
- Attention to detail
- Customer relationship development
- Relationship building
Languages
Bosnian
Native or Bilingual
Spanish
Limited Working
Timeline
Bank Teller
Wells Fargo
09.2022 - 08.2023
Server/Bartender
Rhinehart's Oyster Bar
08.2018 - Current
No Degree - Digital Marketing
Augusta University