Aldina Beaubien
Riverview,MI
Summary
Friendly Customer Retention Specialist succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Retention Specialist
The Auto Club Group
11.2019 - Current
- Increased customer retention rates by developing and implementing effective loyalty strategies.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
- Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Daycare Teacher
Island Kiddie Kampus
05.2019 - 11.2019
- Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
- Enhanced children''s emotional development through empathetic communication and active listening techniques.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in the design of an updated curriculum to better align with early childhood education standards.
Education
High School Diploma -
Southgate Anderson High School
Southgate, MI06.2005
Skills
- Persuasion Techniques
- Documentation Skills
- Customer Relations
- Upselling and Cross-selling
- Attention to Detail
- Multitasking Abilities
- Active Listening
- Effective Communication
- Problem Solving
- Customer Retention Strategies
- Empathy and Understanding
Accomplishments
Earned Premier Performer in 2020 and 2022.
Certification
State of Michigan
Department of Insurance and Financial Services
Casualty and Property Resident Producer License
Effective 1-31-2020
Also Licensed in:
Florida, Georgia, Iowa, Illinois, Indiana, Minnesota, North Carolina, South Carolina, North Dakota, Nebraska, Tennessee, Wisconsin
Timeline
Insurance Retention Specialist
The Auto Club Group
11.2019 - Current
Daycare Teacher
Island Kiddie Kampus
05.2019 - 11.2019
High School Diploma -
Southgate Anderson High School
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