ALDO DE FALCO
Chicago,IL
Summary
Hospitality leader with extensive international experience in luxury hotels and high-end restaurants. Recognized for enhancing guest satisfaction scores and driving upselling revenue growth, fostering team development and collaboration. Fluent in multiple languages, leveraging digital tools to streamline operations and elevate guest experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Office Manager
GF Hotels & Resorts - Chicago
Chicago, IL
08.2025 - Current
- Lead daily Front Office operations, ensuring seamless guest experiences across all shifts.
- Trained, coached, and developed Front Desk Agents and Night Audit staff to enhance service excellence and support career growth.
- Conducted performance evaluations and delivered coaching conversations to support individual development plans.
- Drove upsell revenue growth YoY: Aug +177%, Sep +404%, Oct +134%, Dec +166%.
- Increased Booking.com score from 7.8 → 8.1, Google 4.1 → 4.2, TripAdvisor 3.6 → 3.7.
- Oversee guest satisfaction initiatives, reputation management, and review-generation strategies, driving increased review volume and positive sentiment.
- Act as primary escalation point for complex guest situations, leading service recovery efforts.
- Partner with other department managers to ensure smooth interdepartmental operations and rapid issue resolution.
- Implemented digital tools that streamlined guest communication and reduced team workload.
- Introduced SOPs and digital checklists to improve efficiency and reduce waste.
- (Hotel Felix)
- References are available on request.
Freelancer/Contract Recruiter
TriSearch
, Remote
06.2024 - Current
- Sourced and screened candidates, coordinating efforts to match client roles with qualified talent
- Enhanced communication and organizational skills to streamline talent assessment process
- Implemented digital marketing strategies to boost outreach efforts and strengthen employer branding
- Operated and maintained applicant tracking and candidate management systems.
- Studied job descriptions and qualifications to determine applicant requirements.
- Coordinated schedules to arrange management interviews with applicants.
- Assisted with writing job postings and job descriptions for boards.
Lead Bartender
The Local House
Miami Beach, FL
05.2023 - 06.2024
- Led bar team in a high-volume, upscale beachside restaurant
- Trained new hires, ensuring adherence to service standards
- Enhanced guest experience, fostering repeat patronage
Lead Bartender
Club at Ibis
West Palm Beach, FL
09.2022 - 04.2023
- Provided exceptional service to members and VIP clientele, enhancing overall experience
- Oversaw bar operations for private club events, ensuring seamless service delivery
- Coordinated staff scheduling and team activities to maintain optimal service levels
Assistant Front Office Manager
Sensimar Royal Palm Resort & Spa
Fuerteventura, Spain
08.2021 - 09.2022
- Oversaw daily front office operations, supervising 6+ agents to ensure seamless guest service.
- Maintained visible lobby presence, serving as escalation point for complex situations to enhance guest satisfaction.
- Resolved guest complaints and service issues while enhancing interdepartmental communication.
- Trained new team members and supported service standard implementation.
- Worked closely with housekeeping and F&B to ensure smooth guest experience
Restaurant Assistant Manager
Marghe 1889
Lloret del mar, Spain
05.2020 - 08.2021
- Supervised front-of-house staff and managed shift rotations while supporting hiring and training of new team members to enhance team performance.
- Coordinated with kitchen and bar teams to maintain efficient service flow and proactively address guest concerns.
- Helped implement upselling techniques and menu knowledge training, contributing to a measurable increase in average ticket size.
- Facilitated daily restaurant operations to ensure smooth service during lunch, dinner, and peak tourist periods.
Server - Fine Dining
Icebergs (Michelin Restaurant)
Sydney, Australia
09.2019 - 05.2020
- Delivered world-class table service in a high-end, fast-paced Michelin-standard environment, catering to both local and international clientele.
- Utilized extensive knowledge of modern Italian menu and curated wine list to expertly guide guests in fine dining selections.
- Enhanced guest relations and upselling techniques to maximize dining experience and revenue.
- Provided exceptional service in fast-paced, upscale environment, ensuring guest satisfaction and loyalty.
Front Office Agent → Front Office Supervisor
Sensimar Royal Palm Resort & Spa
Fuerteventura, Spain
06.2017 - 08.2019
- Promoted due to strong service performance and leadership potential.
- Managed daily check-in/out processes and concierge services, ensuring smooth lobby operations and guest satisfaction.
- Resolved guest issues and operational challenges during shifts, enhancing overall service delivery.
- Participated in shift management and scheduling, contributing to effective team coverage and operational reporting.
Education
Bachelor of Business & Hotel Management -
University Federico II
Naples01-2021
Front Office Management Certification -
Sensimar Royal Palm Resort & Spa
Fuerteventura, Spain08-2019
Graduate Diploma - Hospitlality
I.P.S.E.O Cavalcanti
Naples01-2017
Skills
- Client relationship management
- Customer satisfaction
- Sales performance
- Office coordination
- Digital communication platforms
- Employee training and development
- Effective time management
- Leadership and problem-solving
- Data analysis
Certification
Google Ads Certification, 2024
Languages
- Spanish
- German
- French
- Italian
- English
Timeline
Front Office Manager
GF Hotels & Resorts - Chicago
08.2025 - Current
Freelancer/Contract Recruiter
TriSearch
06.2024 - Current
Lead Bartender
The Local House
05.2023 - 06.2024
Lead Bartender
Club at Ibis
09.2022 - 04.2023
Assistant Front Office Manager
Sensimar Royal Palm Resort & Spa
08.2021 - 09.2022
Restaurant Assistant Manager
Marghe 1889
05.2020 - 08.2021
Server - Fine Dining
Icebergs (Michelin Restaurant)
09.2019 - 05.2020
Front Office Agent → Front Office Supervisor
Sensimar Royal Palm Resort & Spa
06.2017 - 08.2019
Bachelor of Business & Hotel Management -
University Federico II
Front Office Management Certification -
Sensimar Royal Palm Resort & Spa
Graduate Diploma - Hospitlality
I.P.S.E.O Cavalcanti