Amy Fox
Cambridge,OH
Summary
Service-focused General Manager dedicated to giving every guest positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Property leader with sound judgement, good planning and interpersonal communication strengths.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Office Manager
Salt Fork Lodge And Conference Center
07.2024 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
General Manager
LinGate Hospitality
08.2018 - 09.2023
- Handled customer complaints and queries, financial responsibilities of the hotel, hired and onboarded new hotel staff, ensured guest satisfaction, maintained statistical and financial records, managed budgets and profitability, overseen marketing and demand generation, built relationships with vendors, organised building maintenance.
Education
Business -
Zane State College
Zanesville, OHDiploma - Academic
John Glenn High School
New Concord, OH05.1999
Skills
- Customer service
- Time management
- Computer literacy
- Leadership
- Communication skills
- Hospitality Experience
- Problem Resolution
- Team Management
- Employee Evaluation
- Client Relationship Management
- Operations Management
- Staff Development
- Scheduling
- Payroll
- Basic HR
Certification
ServSafe Level 2 Manager Certification
Timeline
Front Office Manager
Salt Fork Lodge And Conference Center
07.2024 - Current
General Manager
LinGate Hospitality
08.2018 - 09.2023
Business -
Zane State College
Diploma - Academic
John Glenn High School
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