Accomplished account manager with a focus on client satisfaction and team leadership. Expertise in developing innovative growth strategies and fostering cross-functional collaboration. Committed to enhancing customer experiences and achieving exceptional sales results.
Overview
15
15
years of professional experience
Work History
Account Manager, Expert
Keysight Technologies Mexico
Guadalajara, Jal
03.2015 - Current
Managed Tier 1 Semi-con Data Center company in Guadalajara, MX and achieved a 75% market share in Scopes and BERTs.
Managed Named / Tier 1 Accounts to increase customer satisfaction and presence on Southwest and Baja territories.
Country Sales Account manager for 3-years with an average of 115% quota achievement.
Average 129% quota achievement accomplished since H2 FY15 to H2 FY25
Led sales and SE team for 2 years, coaching and training one AM and one SE to drive team performance.
Develop new strategies to produce growth on my territories with accurate solutions and precise and fast customer service
Account Manager, Advanced
Keysight Technologies Mexico
Guadalajara, Jal
11.2010 - 04.2015
Developed account strategies to align with customer needs and market trends.
Cultivated client relationships to enhance satisfaction and drive retention.
Oversaw multiple accounts concurrently, ensuring timely delivery of services.
Coordinated regular meetings to review project updates and gather client feedback.
Analyzed customer data to identify opportunities for service improvement.
Education
Bachelor of Science - Electrical Engineering
ITESO
Tlaquepaque, Jal, MX
12-2005
Some College (No Degree) - Negotiation
Red Bear
Santa Rosa
Some College (No Degree) - New Manager Program - Situational Leadership II
Ken Blanchard
Colorado Springs, CO
Skills
Sales strategy
Sales analysis
Lead development
Client relations
Cross-functional collaboration
Team leadership
Negotiation tactics
Effective communication
Relationship building
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Account Manager, Expert
Keysight Technologies Mexico
03.2015 - Current
Account Manager, Advanced
Keysight Technologies Mexico
11.2010 - 04.2015
Bachelor of Science - Electrical Engineering
ITESO
Some College (No Degree) - Negotiation
Red Bear
Some College (No Degree) - New Manager Program - Situational Leadership II