Destiney Patterson

• Proved track record of managing, selling and developing relationships with strategic merchants.
• Build and maintain strong relationships with customers by understanding their needs and providing tailored solutions.
• Sales and Solutions: Analyze customer requirements to identify and customize wireless voice, data products, and services.
• Provide expert technical assistance and troubleshooting for T-Mobile products and services, ensuring a seamless customer experience
• Address and resolve customer inquiries and issues promptly and effectively, enhancing customer satisfaction and loyalty
• Strong communication and interpersonal skills
• Proven experience in sales and customer service.

Ability to analyze customer needs and provide effective solutions

Technical aptitude and willingness to learn about new products and services.

Goal-oriented with a track record of meeting or exceeding targets.

• Used ticketing systems to manage and process support actions and requests.
• Managed high levels of call flow and responded to technical support needs.
• Installed, configured and maintained computer systems and network connections.
• Created user accounts and assigned permissions.
• Installed and configured operating systems and applications.
• Tested new software and hardware prior to deployment.
• Researched and identified solutions to technical problems.
• Configured hardware, devices, and software to set up work stations for employees.

• Managed timely and effective replacement of damaged or missing products.
• Implemented and developed customer service training processes.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Investigated and resolved customer inquiries and complaints quickly.

• Responded to customer requests for products, services, and company information.
• Investigated and resolved customer inquiries and complaints quickly.
• Promptly responded to inquiries and requests from prospective customers.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Identified and resolved discrepancies and errors in customer accounts.

• Used ticketing systems to manage and process support actions and requests.
• Managed high levels of call flow and responded to technical support needs.
• Offered assistance in implementing and developing training programs.
• Patched software and installed new versions to eliminate security problems and protect data.
• Diagnosed and troubleshot hardware, software and network issues.