Aldo Fernandez-Davila
Smithtown,NY
Summary
Results-driven operations coordinator with expertise in scheduling management, logistics coordination, and conflict resolution. Proven ability to enhance team performance and streamline processes for improved operational efficiency.
Overview
37
37
years of professional experience
Work History
Tower/Operations Coordinator
Delta Airlines, Jfk International Airport
Jamaica, NY
05.1995 - Current
- Coordinated daily operational activities, ensuring compliance with safety and regulatory standards.
- Managed flight schedules and gate assignments to optimize passenger flow and minimize delays.
- Implemented process improvements that enhanced operational efficiency and reduced turnaround times.
- Supervised a team of agents, providing training and support to ensure high service quality.
- Developed standard operating procedures that improved consistency in daily operations across departments.
- Analyzed operational data to identify trends, making recommendations for process enhancements.
- Liaised with cross-functional teams to resolve issues promptly, maintaining strong communication channels.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Boosted productivity by establishing effective communication channels between departments.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Provided direction and guidance to internal teams in order to achieve targets.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
Cargo Service Agent
Delta Air Lines, JFK International Airport
Jamaica, NY
05.1993 - 06.1995
- Coordinated cargo loading and unloading processes to ensure timely departures.
- Monitored cargo weight distribution for compliance with safety regulations.
- Collaborated with ground crew to optimize aircraft turnaround times.
- Implemented efficient tracking systems for real-time cargo status updates.
Customer Service Representative/Ticketing Agent
Delta Air Lines, JFK International Airport
Jamaica, NY
10.1989 - 04.1993
- Addressed customer inquiries promptly to maintain high levels of satisfaction and loyalty.
- Guided passengers through ticketing, check-in, and baggage procedures, ensuring smooth travel operations.
- Facilitated timely communication of flight schedule and gate change information to enhance passenger experience.
- Coordinated efforts with team members to optimize customer service processes and improve efficiency.
Education
High School Diploma -
Smithtown High School West
Smithtown, NYSkills
- Appointment coordination
- Customer invoicing
- Execution of process strategies
- Supply ordering
- Operations oversight
- Scheduling management
- Training coordination
- Logistics coordination
- Conflict resolution skills
Languages
Spanish
Professional Working
Interests
- Food Tourism
- Learning new cooking techniques and expanding my culinary skills
- Animal Care
- Watching Movies and TV Shows
Timeline
Tower/Operations Coordinator
Delta Airlines, Jfk International Airport
05.1995 - Current
Cargo Service Agent
Delta Air Lines, JFK International Airport
05.1993 - 06.1995
Customer Service Representative/Ticketing Agent
Delta Air Lines, JFK International Airport
10.1989 - 04.1993
High School Diploma -
Smithtown High School West