Aldo Ligorria
Miami,FL
Summary
To excel in providing accurate and expedited customer service / sales while working and communicating with co-workers and provide excellent teamwork. More than 25 years’ successful experience in customer service & retail sales & management with recognized strengths in accounts Management, problem solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to assist clients reach their sales goals. Sales professional with proven track record in driving revenue growth and building strong client relationships. Skilled in customer engagement, product knowledge, and negotiation techniques. Known for strong teamwork, adaptability, and consistently delivering results in fast-paced environments. Highly organized, dependable, and focused on meeting business objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Training/Development & Coaching of Management Team
BDS Marketing
01.2021 - 03.2023
- Meta Program & Ray Ban Program
- Drive sales per program guidelines
- Promote and conduct in-store demos to drive sales
- Manage inventory and assets.
Sales & Brand Ambassador
Earth born Holistic
06.2018 - 01.2021
- Training/Development & coaching of all sales staff
- Monitor and coach sales staff regarding the benefits of our brand
- Proactively educate customers on longer-term benefits of our product line
- Manage inventory and weekend in-store events
- K9 handler and consultant.
- Developed strong relationships with store managers to secure prime merchandising locations for increased visibility.
- Increased customer loyalty through personalized sales interactions, providing expert product knowledge and recommendations.
Wireless Manager
Target Mobile – Market Source
09.2014 - 01.2020
- Training/Development & coaching of all sales staff
- Monitor and coach performance; perform disciplinary action as required
- Proactively recruit and train new employees
- Manage inventory and assets.
Wireless Associate Manager
T-Mobile
09.2014 - 05.2015
- Set and maintain work schedules
- Training/Development & coaching of all sales staff
- Monitor and coach performance; perform disciplinary action as required
- Proactively recruit and train new employees
- Manage inventory and assets.
Florida Territory Sales Manager
DIRECTV – CAMPAIGNERS
01.2008 - 01.2010
- Oversee District of Florida and assist retail clients with current national promotions
- Assist with daily projects and maintenance of retail reports
- Train sales associates and managers in new programming and current promotions
- Prospect new business accounts.
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Increased sales revenue by developing and implementing strategic territory plans.
- Established strong relationships with key clients, boosting customer retention rates.
- Established and maintained [Number] accounts, expanding territory by $[Amount].
- Provided exceptional support to existing customers, leading to increased repeat business and referrals.
District E&d Specialist
Microsoft - Mosaic
01.2007 - 01.2010
- Educate and train sales force about product features and service offerings
- Improve consumer buying experience
- Maintain and build brand presence at retail through merchandising and compliance.
Education
G. Holmes Braddock Senior High
Miami, FLMiami Dade Community College
01.2013
Associates in Arts -
Broward Community College
Davie, FL01.2005
Undergraduate Associates in Arts – Credits transferred to BCC -
Miami-Dade Community College
Miami, FL01.2003
Undergraduate – Credits transferred to BCC -
Citrus Community College
Glendora, CA01.1996
Skills
- Goal-oriented mindset
- Sales strategy development
- CRM proficiency
- Cross-selling services
- Customer Service
- Relationship Building
- Sales Presentations
- Product and service knowledge
- Sales consultation
- Product and Service Sales
- Customer Retention
- Customer Needs Assessment
- Closing Techniques
- Sales Development
- Performance Improvement
- Sales expertise
Certification
- Certified Sales Professional (CSP)
- Certified Sales training and Coaching
- In store management sales training certification
Top Regional Sales Performance
I was rank regional & district in top sales metrics with multiple years finishing in top rank and sales performance metricts.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working
Timeline
Training/Development & Coaching of Management Team
BDS Marketing
01.2021 - 03.2023
Sales & Brand Ambassador
Earth born Holistic
06.2018 - 01.2021
Wireless Manager
Target Mobile – Market Source
09.2014 - 01.2020
Wireless Associate Manager
T-Mobile
09.2014 - 05.2015
Florida Territory Sales Manager
DIRECTV – CAMPAIGNERS
01.2008 - 01.2010
District E&d Specialist
Microsoft - Mosaic
01.2007 - 01.2010
Miami Dade Community College
Associates in Arts -
Broward Community College
Undergraduate Associates in Arts – Credits transferred to BCC -
Miami-Dade Community College
Undergraduate – Credits transferred to BCC -
Citrus Community College
G. Holmes Braddock Senior High
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