Aldo Manuel Gonzalez
San Antonio,TX
Summary
Work alone and as a team Give customer solutions in any situation Problem resolution Customer service Learn in the fastest way computer systems Effective communication with teammates Computer skills Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety through 3 years of aviation experience.
Overview
2
2
years of professional experience
Work History
Ground operations agent
Volaris Airlines, San Antonio Tx
09.2021 - 10.2022
- Work at the counter, check in, and document, as well as handle reservations, flight cancellations
- Coordinated and monitored snow and ice control procedures and confirmed compliance with airport's severe weather control plan.
- Understood FAA, TSA and airport regulations and verified compliance.
- As a ground operations agent, coordinate flights, talk to dispatchers, captains, crew members, and as well as request all suppliers to be required for the flight
Customer Service Agent
Volaris Airlines
10.2021 - 12.2022
- Ramp agent
- Work at counter, ticket sales, check in and flight operations, as well as flight boarding and flight closure , worked at customs area in inbound and outbound flights
- Work on ramp, unload and load suitcase, as well as any matter offered on ramp, handle the loading and pushing tractors
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer service agent
Tornado Bus Company
01.2021 - 09.2021
- Dispatch
- In general customer service, bus ticket sales, ticket change, and plan manifest for each route
- Answer the telephone line for ticket sales, information and clarifications
- Allegiant airlines
Ramp Agent
Unifi
12.2022 - Current
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Performed control, dispersal and disposal of potentially hazardous wildlife to facilitate airfield and airspace safety.
Education
High School Diploma -
JOHN MARSHALL HS, Northwest Vista College
San Antonio, TX07.2019
Associate of Applied Science - Criminal Justice
Northwest Vista College
San Antonio, TX08.2022
Bachelor of Arts - Criminology And Criminal Justice
The University of Texas At San Antonio
San Antonio, TX05.2024
Skills
- Labeling and Boxing
- Ground Support
- Aircraft Servicing
- Team Development
- Administrative Support
- Office Equipment Proficiency
- Calm and Professional Under Pressure
sports
Lenguage
-Spanish ( Native)
-English (Fluent)
Timeline
Ramp Agent
Unifi
12.2022 - Current
Customer Service Agent
Volaris Airlines
10.2021 - 12.2022
Ground operations agent
Volaris Airlines, San Antonio Tx
09.2021 - 10.2022
Customer service agent
Tornado Bus Company
01.2021 - 09.2021
High School Diploma -
JOHN MARSHALL HS, Northwest Vista College
Associate of Applied Science - Criminal Justice
Northwest Vista College
Bachelor of Arts - Criminology And Criminal Justice
The University of Texas At San Antonio