Summary
Overview
Work History
Skills
Timeline
Generic

Aldrahn Cowan

Virginia Beach,VA

Summary

Experienced business and systems analyst with three years of IT experience with emphasis in Healthcare. Demonstrated strengths include process analysis and technical troubleshooting.

Overview

3
3
years of professional experience

Work History

Systems Analyst I

Elevance Health
07.2023 - 09.2024

In this position, My previous Requirements were still in place, on top of that I had the following new responsibilities

  • Monitored Medicare and Medicaid Insurance Claims through a mixed use of internally developed Tableau Dashboards, Informatica, Oracle SQL, And an Internally developed PEGA 8 Dashboard.
  • Engaged with team's On-call rotation, providing Troubleshooting and resolution for failed Tidal jobs, database refreshes in mySQL, workflows in informatica, along with engaging in emergency calls business and leadership when needed.
  • Heavily engaged with training new hires, both onshore and offshore while also maintaining, following, and updating our internal 90 day onboarding process.
  • Consistent point of contact between IT, leadership, and business to facilitate consistent communication through microsoft teams and Outlook to provide updates on daily job automation progress.



Computer Operator II

Elevance Health
04.2022 - 07.2023

In this position, I was promoted while still working for the encounters and data warehouse operations team, with the following expanded responsibilities:

  • Learned and maintained Basic automation, such as Kanban alerts for failed tidal jobs.
  • Learned the backend process stream for how our internal customers sent us Edifecs Batch requests.
  • Maintained Internal Confluence Page by Updating outdated documentation and cleaning up documentation for processes/tidal jobs that were decommissioned.
  • Provide more in-depth initial troubleshooting for Failed Tidal jobs or informatica workflows.
  • Learned the basics on how a Tidal job is created and how it can be used to automate certain processes.

Computer Operator I

Elevance Health
04.2021 - 04.2022

I worked for the Encounters and Data Warehouse Operations team, with Responsibilities as the following:

  • Involved with elevance health's internal switch to a newer claims processing system and workflow.
  • Learned and Worked under the Agile-SCRUM workflow
  • Actively monitored Jira boards for tickets on failed Tidal or SQL jobs
  • Engaged with Tidal for automated job scheduling, Actively utilized for troubleshooting and triage on Failed workflows and jobs.
  • Created, Reviewed, and Presented Spreadsheet data with team metrics, such as failed jobs and successfully troubleshooted jobs, to Improve Internal Team Reviews.
  • Employed stored procedures in mySQL used for triage and initial review of failed database refreshes, tidal jobs, and informatica jobs

Skills

  • End-user support
  • Technical Documentation
  • SQL
  • Application support
  • Tableau dashboards
  • Oracle SQL
  • Informatica workflows
  • Database troubleshooting
  • Agile methodology
  • Data analysis

Timeline

Systems Analyst I

Elevance Health
07.2023 - 09.2024

Computer Operator II

Elevance Health
04.2022 - 07.2023

Computer Operator I

Elevance Health
04.2021 - 04.2022
Aldrahn Cowan