Aldrich Anthony Lava
Stratford,NJ
Summary
Dynamic entrepreneur with a proven track record in hospitality and sales, including a successful stint as an Airbnb Host. Excelled in guest relations and maintenance coordination, enhancing guest satisfaction and repeat business. Skilled in catering services and event planning, significantly increasing revenues. Demonstrates exceptional communication and strong organization, ensuring top-notch service delivery and operational efficiency at RCDN.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Airbnb Host
Owner
07.2017 - Current
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
- Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
- Hosted international travelers from various cultures, adapting communication styles accordingly while maintaining a warm, welcoming atmosphere throughout their stay.
- Developed a comprehensive house manual to provide clear instructions for guests during their stay.
- Maintained high occupancy rates through effective marketing strategies on various online platforms.
- Established positive relationships with neighbors and local businesses to promote goodwill within the community.
- Increased repeat bookings by fostering strong relationships with previous guests through excellent customer service and communication efforts.
Catering
Owner
03.2011 - 02.2017
- Utilized social media platforms effectively to promote catering services and engage potential customers directly online.
- Demonstrated flexibility in adapting to changing menu requirements, catering events, or special guest requests.
- Coordinated catering services for special events, leading to increased revenues from this service line.
- Coordinated logistics for large-scale events, including venue selection, catering arrangements, and travel accommodations.
- Facilitated event planning by securing venues, arranging catering services, and coordinating logistics for successful outcomes.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Assisted with catering orders, ensuring accurate fulfillment within specified timeframes for increased customer satisfaction.
Freelance Auto Sales Person
RCDN
11.2009 - 02.2011
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Associate of Science - Practical Nursing
St. Augustine School of Nursing
Lagro, Philippines05.2007
Bachelor of Science - Nursing
Philippine College of Health And Sciences
Manila, Philippines2005
High School Diploma -
Our Lady of Lourdes School of Novaliches
Novaliches, Philippines03.2002
Skills
- Strong Organization
- Booking Management
- Effective problem solving
- Exceptional communication
- Interior design
- Guest Relations
- Calendar scheduling
- Maintenance Coordination
- Tech-savviness
- Superb hospitality
- Special Event Catering
- Catering Services
- Catering Coordination
Certification
food and safety certification
Timeline
Airbnb Host
Owner
07.2017 - Current
Catering
Owner
03.2011 - 02.2017
Freelance Auto Sales Person
RCDN
11.2009 - 02.2011
Associate of Science - Practical Nursing
St. Augustine School of Nursing
Bachelor of Science - Nursing
Philippine College of Health And Sciences
High School Diploma -
Our Lady of Lourdes School of Novaliches