ALDRIN DEL MAR

• Sales Generation & Clienteling

Target Achievement: Consistently meet and exceed monthly personal sales goals and store KPIs like Average Transaction Value and Conversion Rate

Client Relationship Management: Build and maintain a robust "client book." This involves proactive outreach, following up on repairs, and inviting top-tier clients to exclusive events or new product launches.

Product Expertise: Maintain an in-depth knowledge of Rimowa's history, materials (aluminum, polycarbonate and leather), and technical features to provide a storytelling-based sales approach.

• Team Leadership & Development

Manager-on-Duty: Assume full leadership of the store in the absence of the Store or Assistant Store Manager, including opening/closing procedures and floor supervision.

Coaching: Assist in training new team members based on Rimowa standard of selling and service. I am responsible for motivating the staff during morning brief meeting and providing real-time feedback on the floor.

KPI Management: Help the team understand their performance metrics and provide guidance on how to improve individual results.

• Excellence in Customer Service

The "Maison" Experience: Ensure every guest receives a luxury-tier welcome, adhering to the brand's core values: Approachable, Knowledgeable, Thoughtful, and Efficient.

After-Sales & Repairs: Oversees the intake of luggage repairs. In many Rimowa locations, I am responsible to coordinate with the in-house technician or perform basic assessments and "client care" updates.

Conflict Resolution: Handle complex client issues or complaints with a high degree of professionalism and discretion.

• Operations & Visual Merchandising

Inventory Control: Assist with stock takes, cycle counts, and monitoring the flow of shipments to ensure the "back of house" is as organized as the front.

Visual Standards: Ensure the store remains "floor-ready" at all times. This includes maintaining the precise placement of luggage, ensuring lighting is correct, and that all displays align with global VM guidelines.

Administrative Duties: Manage daily reporting, cash handling, and ensuring all store supplies (packaging, stationary) are stocked.

• In charge of writing checks for paying rent, vendors and utilities but not limited to going to banks to make timely deposits.
• Making sure that all business account is updated and organized
• Responsible of setting up stores by calling power, internet, phone lines and others
• Responsible for Installing POS Desktop Computer/IPAD and its peripheral components to be use by stores.
• Maintaining and upgrading POS computers/IPAD to achieve its optimum performance.
• In charge of calling customer support for any Installation, update, errors and problems that we may encounter in our POS System
• Responsible to contact Credit card merchant services for any installation, upgrades and changes that we may need to do on our credit card machines.
• In Charge of doing physical Inventory to all of our remote Stores and making sure that all the discrepancies are properly consolidated.
• Prepares purchase orders by verifying specifications and price
• Track orders and ensure timely delivery
• Maintain updated records of purchased products, delivery information and invoices
• Enter order details like vendors, quantities, prices into internal databases
• Receive shipments and sign paperwork upon receipt
• Unload packages from incoming trucks
• Inspect contents to ensure they are undamaged
• Verify packages according to order and invoices (quantity, quality, price etc.)
• Contact supplier or shipper if a mistake is identified
• Assume responsibility for returning unsatisfactory shipments or receiving replacements
• Label deliveries and allocate them to their designated place
• Ensure invoices are signed and paid for satisfactory deliveries
• Maintain accurate records and assist in inventory control
• Responsible in making price tags, discounts and clearance to be use in the stores

• Develop business strategies to raise our customers' pool, expand store traffic and optimize profitability
• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
• Ensure high levels of customers satisfaction through excellent service
• Complete store administration and ensure compliance with policies and procedures
• Maintain outstanding store condition and visual merchandising standards
• Report on buying trends, customer needs, profits etc.
• Propose innovative ideas to increase market share
• Conduct personnel performance appraisals to assess training needs and build career paths
• Deal with all issues that arise from staff or customers like complaints, grievances and etc.
• Be a shining example of well behavior and high performance
• Responsible for doing work schedule hours

• Greet and direct customers
• Provide accurate information like its product features, pricing and after-sales services
• Answer customers' questions about specific products/services
• Ensure racks are fully stocked
• Manage returns of merchandise
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services

• Greet customers and ascertain what each customer wants or needs.
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Answer questions regarding the store and its merchandise.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Ticket, arrange and display merchandise to promote sales.
• Prepare sales slips or sales contracts.
• Demonstrate use or operation of merchandise.
• Clean shelves, counters, and tables.
• Exchange merchandise for customers and accept returns.
• Bag or package purchases and wrap gifts.
• Help customers try on or fit merchandise.
• Inventory stock and requisition new stock.
• Prepare merchandise for purchase.
• Stocks shelves, folds and places merchandise.
• Keeps stockrooms clean, organized and stocked with merchandise
• Assists in preparing for and conducting physical inventory.
• Responsible for receiving, unpacking, processing, organizing, and storing merchandise.
• Organize the stock room or warehouse, and ensure that accurate labeling, logical placement, neat arrangement, and cleanliness are maintained.

• Directs the operation of all production elements through real time monitoring in order to attain projected targets. Minimizes production linestop and supports in the maintenance of jigs and tools. Conducts daily production and quality meeting.
• Utilizes all resources and monitors line condition in order to have a smooth flow of production and achieve daily targets. Maximizes operation hours and makes recovery plans for negative variances.
• Initiates and leads process study coordinates with superiors regarding the improvement actions in assigned area. Conducts multi-skills training for operators and implement standard motion for each line to increase productivity.
• Trains and develops personnel in order to achieve high level of performance and improve working relations.
• Inspect consistently the assigned work area in order to ensure the line's compliance to the set 5's and safety standards.
• Maintain the quality and quantity of the product in order to achieve customer satisfactions and demands.
• Check and verify all of the non-conformities and standard operating procedures including work instructions for compliance.
• Was able and significantly improved the production line's performance with no audited items found (Non-Conformance / Conformance) conducted by local and foreign companies.