Alex Lira
Leander,TX
Summary
Hardworking and reliable family man, focused on going above and beyond to support teams and serve customers. Trained in account management, customer service and offering further abilities. Motivated on continuing to learn and grow as successful professional.
Overview
8
8
years of professional experience
Work History
Site Manager
Onsite Dealer Solutions
09.2022 - Current
- Interviewed, hired and trained new workers.
- Maintained records and logs of work performed and materials and equipment used.
- Resolved issues between employees and customers using company policies.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
- Washed cars and trucks daily for auto dealership.
Regional Detail Director
Permaplate Film
02.2020 - 06.2021
- Developed regional budget by examining revenue, subtracting fixed costs, and determining variable expenses.
- Increased overall sales and improved team operation by successfully interviewing, hiring, and training 30+ employees.
- Evaluated team members' individual performance to provide positive feedback and take appropriate corrective action.
- Executed customer-focused strategies, policies, and programs by analyzing customer satisfaction survey data.
- Played central role in household administration, including management, administration, and bookkeeping responsibilities.
- Supervised staff, including development of team leaders to improve team management.
- Performed facility checks to verify cleanliness and client safety.
Area Account Manager
QuadSeal Detail
03.2016 - 11.2019
- Managed day-to-day operations and workflow within shop.
- Drove team productivity with proactive strategies while consistently meeting quality expectations.
- Worked alongside team to complete jobs on-time, resolve problems, and meet customers' exact specifications.
- Oversaw team of 30+ professionals to complete top-quality interior and exterior detailing of different makes of vehicles.
- Coached and developed team of detailers and car wash attendants to exceed customers' expectations.
- Performed facility checks to verify cleanliness and client safety.
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management.
- Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products offered.
Janitorial Supervisor
GCA-Clean Solutions
11.2016 - 05.2019
- Promoted to housekeeping crew leader and supervised 15+ member housekeeping crew.
- Responded appropriately to customer's special cleaning requests.
- Improved inventory management by creating checklist for stocking of cleaning carts.
- Organized effective work schedules to help the team cover all cleaning needs.
- Conducted in-service training and orientation for new employees.
- Assigned work areas to employees and inspected completed work to meet strict safety and quality standards.
- Coordinated with the maintenance team and building managers to deliver efficient service and minimize disruptions.
- Inspected completed work to assess the quality of each team member's performance.
Education
High School Diploma -
Travis High School
Austin, TX2006
Skills
- Bilingual- English & Spanish
- Great Driving Record-No DUI/DWI's
- Quality Control
- Hiring and staffing
- Employee training
- Computer/Technology literate
- Detail-oriented
- Customer service skills
- Client relationship building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Site Manager
Onsite Dealer Solutions
09.2022 - Current
Regional Detail Director
Permaplate Film
02.2020 - 06.2021
Janitorial Supervisor
GCA-Clean Solutions
11.2016 - 05.2019
Area Account Manager
QuadSeal Detail
03.2016 - 11.2019
High School Diploma -
Travis High School
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