Ale Morales
Houston,Texas
Summary
Natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Bartender
Blossom Hotel
02.2023 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
Bartender
Prime
09.2022 - 02.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
Event Coordinator
Vaca Vieja Venezuela
02.2018 - 03.2020
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking and event promotions.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Planned large-scale events such as trade shows, conferences, and meetings.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
Head Bartender
Vaca Vieja Venezuela
11.2017 - 02.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Train new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Increased bar revenue through development and marketing of featured cocktails.
- Developed drink menu with creative cocktails, contemporary wines and craft beers.
Bartender
Vaca Vieja Venezuela
08.2017 - 11.2017
- Set up bar for operation, obtained cash bank and stocked service bar.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Set up glassware, liquor and other necessary supplies for special events.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
High School - Science
Colegio Instituto Escuela
08.2014
Skills
- Professional Service Standards
- Budget Planning and Administration
- Forecast Preparation
- Mixology Techniques
- Teamwork and Professionalism
- Bar Operations and Logistics
- Hospitality and Guest Service
- Staff Management
- Suggestive Selling
Accomplishments
- Collaborated in the development of "Septimo Dia" for Rum Santa Teresa, Venezuela.
- Featured 3 times on Live TV for the Houston Life Channel 2 segments, showcasing author cocktails.
Certification
TABC
Food Handler
Advanced Cocktail Techniques
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Bartender
Blossom Hotel
02.2023 - Current
Bartender
Prime
09.2022 - 02.2023
Event Coordinator
Vaca Vieja Venezuela
02.2018 - 03.2020
Head Bartender
Vaca Vieja Venezuela
11.2017 - 02.2018
Bartender
Vaca Vieja Venezuela
08.2017 - 11.2017
High School - Science
Colegio Instituto Escuela
TABC
Food Handler
Advanced Cocktail Techniques
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