Alenix Viera
New Britain,CT
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
Planet Fitness Gym
New Britain, CT
09.2024 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Checked members into gym by scanning badges.
- Fostered positive first impression of gym by warmly greeting all visitors.
Sales Associate
Fabletics
West Hartford, CT
10.2021 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Medical Assistant Diploma - Medical Assistant
Lincoln Technical Institute - New Britain
New Britain, CT06.2023
High School Diploma -
New Britain High School
New Britain, CT06.2020
Skills
- Time Management
- Problem-solving skills
- Listening Skills
- Guest Relations
- Scheduling appointments
- Cash Handling
- Customer Service
- POS Systems
- Teamwork and Collaboration
- Calm Under Pressure
- Sales and Upselling
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Associate
Planet Fitness Gym
09.2024 - Current
Sales Associate
Fabletics
10.2021 - 02.2023
Medical Assistant Diploma - Medical Assistant
Lincoln Technical Institute - New Britain
High School Diploma -
New Britain High School