Alea Charbonneau
Dunstable,MA
Summary
Self-motivated professional experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist, Swim Instructor
Goldfish Swim School
Westford, MA
03.2024 - 04.2024
- Performed data entry into computer systems to maintain accurate records of customer information.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Handled sensitive information in a confidential manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Communicated regularly with parents or guardians regarding their child's progress in swimming lessons.
- Ensured that swimmers followed pool rules and regulations at all times.
- Monitored swimmers' progress throughout their time as a student in order to evaluate their abilities accurately.
Dietary Aide
Northwood Rehabilitation
Lowell, MA
10.2021 - 03.2023
- Provided assistance with meal setup, serving, and clean up as needed.
- Prepared and served meals according to dietary guidelines.
- Assisted with preparation of snacks and other light meals.
Education
High School Diploma -
Dracut Senior High School
Dracut, MA06-2024
Skills
- Scheduling
- Data Entry
- Professional Demeanor
- Multitasking and prioritization
- Positive and professional
- Swim Instruction
- OSHA Compliance
- Team Collaboration
- Patient Communication
Timeline
Front Desk Receptionist, Swim Instructor
Goldfish Swim School
03.2024 - 04.2024
Dietary Aide
Northwood Rehabilitation
10.2021 - 03.2023
High School Diploma -
Dracut Senior High School