Aleah Jimenez
Houston
Summary
Proven achiever with a solid background in diverse roles. Excelled in problem-solving and teamwork, enhancing customer satisfaction and streamlining operations. Skilled in MS Office and bilingual communication, consistently driving positive outcomes and operational excellence.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
CPS Investigator
Department of Family and Protective Services
03.2023 - Current
- Participated actively in continuing education opportunities to stay current on best practices within child protective services field.
- Conducted thorough assessments of child abuse and neglect allegations, ensuring child safety and wellbeing.
- Assisted families in understanding their rights during the investigation process while maintaining a respectful relationship.
- Performed home visits regularly to monitor progress in the implementation of case plans and assess ongoing safety concerns.
- Developed strong rapport with clients through empathetic listening and clear communication, fostering trust during difficult situations.
- Maintained confidentiality in accordance with agency policies while handling sensitive client information.
Cook and Delivery
Ozzy's Healthy Eats
10.2021 - 12.2022
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Communicated closely with servers to fully understand special orders for customers.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
Youth Gymnastics Coach
Juergen's Gymnastics Academy
08.2020 - 12.2020
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Collaborated with coaches, students and administrators to run high-quality program.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
- Implemented exercise programs and training strategies to bolster individual and team performance.
Receptionist
BotoxRN
11.2017 - 09.2019
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
Restaurant Hostess
Los Cucos Mexican Cafe
02.2017 - 09.2017
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Education
Bachelor of Science - Criminal Justice
University of Houston - Downtown
Houston, TX 08.2019 - 08.2022
High School Diploma -
Kingwood High School
Kingwood, TX 08.2013 - 06.2017
Skills
Problem-Solving
Decision-Making
Data Entry
Teamwork and Collaboration
Dependable and Responsible
Analytical and Critical Thinking
Bilingual
MS Office
Timeline
CPS Investigator
Department of Family and Protective Services
03.2023 - Current
Cook and Delivery
Ozzy's Healthy Eats
10.2021 - 12.2022
Youth Gymnastics Coach
Juergen's Gymnastics Academy
08.2020 - 12.2020
Bachelor of Science - Criminal Justice
University of Houston - Downtown
08.2019 - 08.2022
Receptionist
BotoxRN
11.2017 - 09.2019
Restaurant Hostess
Los Cucos Mexican Cafe
02.2017 - 09.2017
High School Diploma -
Kingwood High School
08.2013 - 06.2017
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