Kayla Holcomb
Olean,NY
Summary
Master of Social Work (MSW) with current experience as a CPS case worker providing case management, crisis intervention, and family advocacy. Former Medical Assistant at Olean General Hospital with strong familiarity in hospital workflows, interdisciplinary collaboration and patient support. Bringing a trauma-informed compassionate approach to supporting individuals and and families in high-acuity settings. Seeking to return to OGH as a social worker to deliver effective psychosocial support and care coordination.
Overview
7
7
years of professional experience
Work History
CPS Investigator
Cattaraugus County
10.2024 - Current
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
- Devised and implemented safety plans for children suspected as victims of abuse or neglect.
Children's Health Home Care Manager
Intandem
07.2024 - 10.2024
- Coordinated comprehensive care for children with complex medical, behavioral health and social needs across multiple service systems.
- Developed, implemented, and monitored individualized care plans in collaboration with families, providers, schools and community agencies.
- Advocated for children and caregivers to ensure access to appropriate medical, mental health, educational, and community- based services.
- Conducted ongoing needs assessments, safety monitoring, and progress reviews to support child wellbeing.
- Facilitated communication among interdisciplinary teams to ensure continuity and quality of care.
- Supported families in navigating medicaid, appointments, referrals and service systems.
- Maintained timely, accurate documentation in accordance with Health Home and Medicaid requirements.
Behavioral Health Professional II
Intandem
10.2023 - 07.2024
- Provided one-on-one, community based support to clients in their homes and community settings to improve daily functioning, social skills and behavioral regulation.
- Implemented individualized service plans by carrying out treatment goals and skill-building interventions.
- Delivered psychoeducation and modeling healthy coping strategies to promote independent living and self-help skills.
- Collaborated with interdisciplinary team members to develop and review treatment plans and progress.
- Maintained accurate and up to date documentation of client progress and treatment interventions.
- Advocated for clients' rights and connected them with community resources to support their overall wellbeing.
Medical Assistant
Olean General Hospital
10.2021 - 10.2023
- Obtained client medical history, medication information, symptoms, allergies, vital signs and current complaints at intake.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Receptionist
Health System Physician P.C.
05.2019 - 10.2021
- Greeted and assisted patients in a professional compassionate manner in a busy medical office.
- Scheduled appointments and managed provider calendars to ensure efficient patient flow
- Verified patient information and maintained accurate records in electronic health systems
- Maintained patient confidentiality and adhered to HIPPA guidelines
Education
Master of Social Work -
Daemen University
Amherst, NY05-2025
Bachelor of science - Community and Human Services
Empire State University
Saratoga Springs, NY05-2023
Associate of Science - Human services
Jamestown Community College
Olean, NY 05-2019
High School Diploma -
Portville High School
Portville, NY06-2016
Skills
- Crisis intervention
- Trauma-informed care
- Time management & prioritization
- Safety planning
- Professional communication
- Clinical documentation
- Organization & caseload management
Timeline
CPS Investigator
Cattaraugus County
10.2024 - Current
Children's Health Home Care Manager
Intandem
07.2024 - 10.2024
Behavioral Health Professional II
Intandem
10.2023 - 07.2024
Medical Assistant
Olean General Hospital
10.2021 - 10.2023
Receptionist
Health System Physician P.C.
05.2019 - 10.2021
Master of Social Work -
Daemen University
Bachelor of science - Community and Human Services
Empire State University
Associate of Science - Human services
Jamestown Community College
High School Diploma -
Portville High School