Kelly Arguijo
Banquete,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
CPS Investigator
Department of Family and Protective Services
Corpus Christi, Texas
05.2024 - 01.2026
- Conducted thorough investigations into child abuse and neglect allegations.
- Interviewed children, families, and witnesses to collect critical information.
- Collaborated with law enforcement and community organizations to ensure comprehensive case assessments.
- Conducted home visits to evaluate living conditions and connect families with necessary support services.
- Documented findings and prepared detailed reports for legal proceedings and case reviews, facilitating informed decision-making.
- Remained composed and calm when interacting with individuals, taking into account that children and families were involved in high-stress situations.
Amazon Driver
JCJ Transport
Corpus Christi, Texas
03.2023 - 02.2024
- Delivered packages efficiently using GPS navigation and route optimization.
- Communicated with dispatch to confirm delivery schedules and address issues.
- Loaded and unloaded parcels, maintaining proper organization in the vehicle.
- Followed safety protocols to ensure secure handling of packages during transit.
- Resolved customer inquiries related to delivery status promptly and professionally.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
Amazon Driver/Dispatcher
RCNL LLC.
San Antonio, Texas
10.2020 - 01.2023
- Delivered packages efficiently using GPS navigation and route optimization.
- Coordinated with dispatch to confirm delivery schedules and resolve issues, ensuring timely package delivery.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Adhered to safety protocols for secure package handling during transit, minimizing risk of damage.
- Loaded and unloaded parcels, maintaining proper organization in the vehicle.
- Addressed customer inquiries about delivery status promptly and professionally, enhancing customer satisfaction.
- Assisted in training new drivers on company procedures and routes.
- Inspected vehicles' condition, supplies and equipment before and after trips.
- Supported drivers with navigation assistance and route planning. with GPS navigation and troubleshooting.
Contact Center Agent
Navy Army CCU
Corpus Christi, Texas
09.2017 - 12.2019
- Resolved customer inquiries about account services and transactions through phone, chat, and email.
- Offered resolutions to de-escalate calls and solve customer issues.
- Processed member transactions efficiently using internal software systems.
- Maintained detailed records of customer interactions for reference and follow-up.
- Educated members on product offerings and benefits during calls.
- Updated customer accounts, addresses and contact information within call management databases.
- Trained new agents on company policies and customer service techniques.
Member Care Representative III
Nationwide Insurance Company
San Antonio, Texas
02.2015 - 06.2017
- Responded to member inquiries regarding insurance policies, coverage options, and billing via inbound and outbound calls and emails.
- Recorded member interactions in customer relationship management system to maintain accurate communication history.
- Collaborated with insurance agents regarding customer inquiries.
Education
Bachelor of Arts - Psychology
University of Texas
San Antonio, TX12-2023
Associate of Science - Psychology
San Antonio College
San Antonio, TX05-2022
Associate of Arts - Humanities
San Antonio College
San Antonio, TX05-2021
Skills
- Investigative techniques
- Case management
- Crisis intervention
- Interviewing techniques
- Conflict resolution
- Ability to adapt to new skills
- Ability to multitask
- Experience in high volume contacts
- Customer communication
- Banking related communication and inquiries
- Empathetic
- Dispatch coordination
- Problem solving
- Organized
- Experience in remote and mobile work environments
- Family assessment
- Writing and verbal communication
- Recommend care
- Microsoft office
Timeline
CPS Investigator
Department of Family and Protective Services
05.2024 - 01.2026
Amazon Driver
JCJ Transport
03.2023 - 02.2024
Amazon Driver/Dispatcher
RCNL LLC.
10.2020 - 01.2023
Contact Center Agent
Navy Army CCU
09.2017 - 12.2019
Member Care Representative III
Nationwide Insurance Company
02.2015 - 06.2017
Bachelor of Arts - Psychology
University of Texas
Associate of Science - Psychology
San Antonio College
Associate of Arts - Humanities
San Antonio College