Aleah Walker

Company Overview:

Teleperformance is a Digital Business Service that houses several different insurance agencies

• Offering and selling diverse health products to prospects during open enrollment utilizing solid data entry skills
• Achieved a consistent customer satisfaction rate of 90% through effective problem-solving and attentive communication
• Handled escalated customer concerns and complaints, deescalating situations and finding amicable resolutions
• Collaborated with other departments to identify cross-selling and upselling contributing to increased revenue
• Maintained accurate and detailed records of customer interactions in CRM systems
• Processed payments and resolved billing issues for customers promptly
• Provided exceptional customer service by actively listening to and addressing customer needs promptly
• Consistently met and exceeded performance metrics in a fast-paced customer service environment
• Assisted individuals in choosing appropriate health insurance plans based on their needs and budget

Company Overview:

Dial America is a telemarketing company whose platform is utilized by several businesses

• Processed payments and resolved billing issues for customers promptly.
• Managed inbound and outbound calls to assist customers with inquiries and concerns.
• Provided exceptional customer service by actively listening to and addressing customer needs promptly.
• Consistently met and exceeded performance metrics in a fast-paced customer service environment.

Company Overview:

Set up appointments for various prospects to compare current products with hopes of adding or switching to Kemper Health

• Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
• Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
• Optimized scheduling processes by implementing efficient software tools and organizational systems.
• Utilized scheduling software to its full potential, enabling more accurate and efficient planning.

Company Overview:

Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.

• Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
• Increased client satisfaction by efficiently addressing their insurance needs and providing personalized solutions.
• Conducted comprehensive policy reviews for existing clients, identifying opportunities for adjustments or additional coverage.
• Proactively identified potential coverage gaps for clients, recommending additional products or services to enhance their overall insurance protection.

Company Overview:

Catastrophe Management Solutions is a consumer services company that expedites the process of filing an insurance claim

• Processed health insurance claims and resolved billing issues
• Utilized claims processing software and systems to ensure efficient workflow
• Verified insurance coverage and obtained necessary authorizations for medical procedures
• Catastrophe Management Solutions is a consumer services company that expedites the process of filing an insurance claim
• Utilized specialized software to process incoming claims, enter data and generate reports.
• Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.

Company Overview:

Guiding patients through the admissions process and same-day surgery procedures. Scheduling patients for various procedures

• Maintained compliance with HIPAA regulations, safeguarding sensitive patient information throughout all stages of the registration process.
• Improved patient experience by efficiently managing appointment scheduling and registration processes.
• Provided valuable administrative support to healthcare professionals, ensuring that critical documentation was readily accessible when needed.
• Provided exceptional customer service while guiding patients through complex insurance plans and payment options.
• Conducted thorough pre-registration processes to verify demographic data, ensuring accuracy in financial systems and EHRs.
• Resolved customer complaints using established follow-up procedures.